Analysis Skills, Billing, Calendar Management, Cellular Telephone, Communication Skills, Compensation and Benefits, Computer Services, Computer Systems, Consulting, Contract Approval, Contract Management, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Equipment Maintenance/Repair, Inventory Management, Maintenance Services, On Site Support, Organizational Skills, Petroleum, Productivity Management, Record Keeping, Schedule Development, Vision Plan, Wireless Radio
Join Our Team - Find Your Future!
$20.00-$24.00/hr. based on individual skill set and experience.
Position Summary:
Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.
Essential Functions:
- Professionally receives incoming service-related calls from customers. Information is received, input into the computer system, and service scheduled.
- Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations.
- Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
- Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
- Reconciles billable and non-billable time for service technicians.
- Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
- Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
- Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system.
Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!
- Health Insurance – Premiums as low as $6 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and paid holidays
- Tuition assistance for employees and scholarships available for employees’ children
- Discounts on our products and services
- Opportunities for growth throughout our footprint.
Other Tasks:
Performs other work-related duties as assigned.
Education:
A high school education or equivalent is preferred.
Experience:
Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial.
Other Attributes Required:
- Good communication and listening skills
- Planning and scheduling skills
- Accuracy, organization, and attention to detail
- Analytical skills
- Dependability
- Courteous demeanor and professional appearance
- Flexibility to work overtime
- Ability to work in a dynamic environment without distraction
If you are a reliable professional with strong organizational skills and a passion for customer service, we invite you to apply and become a valued member of our team.