Service Drive Buyer

HANSEL VOLKSWAGEN IS HIRING FOR THIS ONE AMAZING AND UNIQUE OPPORTUNITY!

The Service Drive Upgrade Sales Consultant is responsible for assisting customers who are visiting the service department and identifying opportunities to upgrade their current vehicle. This role focuses on building relationships, evaluating customer needs, and presenting upgrade options that improve their driving experience. This is an entry-level sales position with strong earning potential and growth opportunities within the dealership.

Position Type: Full Time

Schedule: Monday-Friday

Work Location: Onsite at Hansel Volkswagen in Santa Rosa, CA

Salary Range

Depending on job performance, the Upgrade Service Specialist compensation ranges from $38,500.00 to $200,000 +.

What we are looking for:

• Committed to showing up with energy, positivity, and professionalism every day
• Willing to learn, adapt, and continuously improve
• Motivated to hit goals and exceed expectations
• Passionate about helping customers make confident, informed decisions

Responsibilities and Duties

• Engage with service customers while their vehicles are being serviced
• Identify upgrade opportunities based on vehicle equity, age, mileage, and customer needs
• Explain vehicle features, benefits, and current promotions clearly and enthusiastically
• Conduct needs assessments to match customers with appropriate vehicle options
• Learn the automotive business
• Stay up to date on technological changes in the product
• Deliver a world-class customer experience at every touchpoint
• Track daily activities, appointments, and performance metrics

Qualifications and Skills

• Bilingual in Spanish is a huge plus!
• Inside Sales or Outside Sales Experience is also a plus!
• Customer Service Background is required
• Self-Motivation is a key and driven to succeed
• Have a valid California Driver's License with Clean Driving Record
• Pass a drug screening and criminal background check

Benefits and Perks

• Medical Insurance
• Dental Insurance
• Vision Plan
• Flexible Spending Plans
• 401-K
• 401-K employer contributions
• Employee Discounts on vehicles, service and parts

Pay Defined: The Upgrade Sales Specialist position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.31, plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit

Learn More

We are proud to be a family-owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service nine of the most precious brands in the industry. We take a long-term view about investing in our people and the community. We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be his or her best. This ensures that our customers get the best experience in the business and our community is a better place.

Our Culture:

Caring Drives Us!! We care about three things: making customers feel great, helping our employees succeed and improving our community! We are intensely competitive and provide an environment in which everyone can be their best. This ensures that our customers get the best experience in the business and our community is a better place.

See how Caring Drives Us at: https://www.youtube.com/watch?v=2O5JHo_fEHU