Are you a proven service leader who knows how to drive results, develop teams, and create an exceptional customer experience? George Gee Cadillac Kia is looking for a Service Drive Manager who thrives in a fast-paced dealership environment and is passionate about leading people, maximizing service performance, and building long-term customer relationships.
Role Overview
As the Service Drive Manager, you will oversee the daily operations of the service drive, ensuring a seamless experience for customers while supporting service advisors, technicians, and dealership leadership. This is a hands-on leadership role focused on customer satisfaction, team development, operational efficiency, and revenue growth.
Why Join George Gee Cadillac Kia?
At George Gee Cadillac Kia, we're committed to providing outstanding customer service while creating rewarding careers for our team members. We offer a supportive culture, modern facilities, strong manufacturer brands, and opportunities for advancement within a respected dealership organization.
You'll join a team that values:
Strong leadership and accountability
Employee development and career growth
Customer-first service
Collaborative teamwork
Performance-based rewards
Service Drive Manager Job Responsibilities
Lead and manage the daily operations of the service drive
Coach, mentor, and develop service advisors to maximize performance
Ensure exceptional customer satisfaction and retention
Monitor repair order flow and service scheduling efficiency
Assist customers with escalated service concerns and resolutions
Drive sales and service department profitability through effective processes
Maintain manufacturer and dealership service standards
Collaborate with technicians, parts personnel, and dealership leadership
Track key performance indicators including CSI, sales, gross profit, and advisor productivity
Recruit, train, and develop top talent within the service department
Ensure compliance with all company policies, procedures, and safety standards
Service Drive Manager Benefits and Compensation
In addition to competitive pay, our benefits are designed to support you and your family…
Service Drive Manager Qualifications
Required Qualifications
Previous automotive service management or service advisor leadership experience
Strong understanding of dealership service operations and fixed operations metrics
Proven leadership, coaching, and team-building skills
Excellent communication and customer service abilities
Strong organizational and problem-solving skills
Ability to work effectively in a fast-paced environment
Proficiency with dealership management systems and service software
Preferred Qualifications
Experience with Cadillac, Kia, or other OEM dealership operations
Knowledge of service drive best practices and customer retention strategies
Track record of increasing customer satisfaction and department profitability
Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.
Apply Today
If you're ready to lead a high-performing service team, deliver outstanding customer experiences, and advance your automotive management career, we want to hear from you. Apply today and discover why George Gee Cadillac Kia is a great place to build your future.
| Location | Coeur DAlene, ID |