Service Engineer

HSG Tech Inc.

Addison, IL

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JOB DETAILS

SALARY

$29–$35 Per Hour

SKILLS

Business Support, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Customer/Client Research, Debugging Skills, Dental Insurance, Documentation, Electricity, Equal Employment Opportunity (EEO), Equipment Maintenance/Repair, Finance, Genetics, Health Insurance, Inside Sales, Interpersonal Skills, Maintenance Services, Manufacturing, Marketing, Metalworking, Military, Organizational Skills, Partner Sales, Presentation/Verbal Skills, Regulations, Reimbursement, Research & Development (R&D), Root Cause Analysis, Safety/Work Safety, Software Design, SolidWorks, Technical Leadership, Time Management, Training/Teaching, Vision Plan, Writing Skills

LOCATION

Addison, IL

POSTED

30+ days ago

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com

About the Role

The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to President of US subsidiary and Service supervisor in HQ, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.

Responsibilities

Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
Optimize work order organization, safe tool use and customer data reporting.
Demonstrate understanding of expense reimbursement documentation and customer service evaluations
Partner with internal Sales, marketing, finance, customer service and R&D teams to support stake holder objectives
On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
Provide one-to-one training and guidance for new hired service team member.

Qualifications

Two years of working experience in related industry
Technical know-how: installation, debugging and maintenance on 6KW equipment
Comprehension of circuit diagrams
Familiar with CAD or SOLIDWORKS design software
Familiar with mechanical principles.
Detail & deadline-oriented; well organized
Excellent verbal and written communication skills
Good interpersonal skills; ability to interact with staff across matrix partners
Electrician’s certification
Fitter’s certification

Job level and pay is dependent on experience. Pay ranges and level progressions:

Service Technician ($29-35 hourly)
Service Engineer ($36-41 hourly)
Senior Service Engineer ($42-48 hourly)

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Service Engineer

HSG Tech Inc.

Addison, IL

About the Company

HSG Tech Inc.

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