Job Description
Position Overview
We are seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining system uptime, resolving complex hardware issues, and delivering exceptional on-site technical support.
Prior AI platform experience is not required—candidates with strong data center and server hardware fundamentals are encouraged to apply.
Key Responsibilities
We are seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining system uptime, resolving complex hardware issues, and delivering exceptional on-site technical support.
Prior AI platform experience is not required—candidates with strong data center and server hardware fundamentals are encouraged to apply.
Key Responsibilities
- Provide on-site support for enterprise server and data center systems, ensuring rapid issue resolution and minimal downtime.
- Perform hardware maintenance, including server builds, hardware swaps, component replacements, and firmware updates.
- Troubleshoot hardware, firmware, and operating system issues, escalating when appropriate.
- Perform both reactive and preventive maintenance following established service procedures.
- Collaborate with internal technical teams and end users to ensure timely issue resolution and effective communication.
- Accurately document work performed and contribute to technical documentation and knowledge sharing.
- Participate in on-call rotations and provide support during extended coverage periods as required.
- 3–5+ years of experience in technical support, field service, data center operations, or enterprise server support.
- Associate's or Bachelor's degree in Information Technology or a related field, or equivalent hands-on experience.
- Experience supporting enterprise servers or data center hardware in a field, enterprise, or customer-facing environment.
- Hands-on experience with server components such as CPUs, memory, power supplies, GPUs, and related hardware.
- Familiarity with Linux or comparable operating systems.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work independently in an onsite environment while maintaining excellent communication with customers and internal teams.
- Willingness to learn and support emerging technologies, including AI infrastructure.
- Ability to lift up to 50 lbs, travel to assigned work sites as needed, and participate in flexible or on-call schedules.
- Dell or other industry-recognized server hardware certifications (preferred but not required).
Numbers & Facts
| Location | Chester, VA |
| Industry | Staffing/Employment Agencies |
| Salary | $30 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Build Managementunmatched
- CPU (Central Processing Unit)unmatched
- Communication Skillsunmatched
- Computer Firmwareunmatched
- Computer Maintenanceunmatched
- Customer Relationsunmatched
- Dell Computersunmatched
- Emerging Technologyunmatched
- GPU (Graphics Processing Unit)unmatched
- Hardware Componentsunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Lift/Move 50 Poundsunmatched
- Linux Operating Systemunmatched
- Maintenance Servicesunmatched
- Memory Hardwareunmatched
- Network Operations Centerunmatched
- On Callunmatched
- On Site Supportunmatched
- Operating Systemsunmatched
- Preventative Maintenanceunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Server Hardwareunmatched
- Server Supportunmatched
- Systems Maintenanceunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Time Managementunmatched
- Willing to Travelunmatched
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