Service Engineer

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Job Description

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Service Engineer

Job Duties -

• Provide accurate and timely phone support.
• Set up, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
• Reviews and prepares parts and equipment for return to stock condition.
• Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.
• Maintain customer and unit history on the CRM database.
• Input of interactions with customers, sales, etc., must be entered into the CRM database clearly and concisely.
• Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites.
• Communicate and coordinate with other departments or personnel when equipment is needed.
• Perform other duties as assigned.
• Assists in machine maintenance training for our customers, sales representatives, and new employee orientation.
• Adhere to company policies and procedures as stated in the quality system documentation manual, the safety manual, and the employee handbook.

Education -

Bachelor''s degree in electronics or related experience required.

Work Experience -

• Customer service experience preferred
• Minimum of 3 years' experience with skills in training, installing, and repairing various models of industrial micro-processor-controlled equipment preferred
• Experience working with ERP and CRM systems preferred

Expertise -

• Bilingual (Spanish), preferred
• MS-Office
• General personal computer knowledge
• Must be able to read and comprehend electrical schematics and drawings
• Strong electro-mechanical aptitude
• Good oral and written communication skills
• Must have a strong mechanical aptitude.
• Demonstrate a high level of attention to detail when inspecting, troubleshooting, and repairing units to ensure the work is accurate and complete.
• Valid driver's license with a good driving record.
• Ability to lift 50 pounds waist high alone and to handle up to 100lbs with assistance.
• Prolonged standing, sitting, stooping, and bending.
• Good manual dexterity, fine motor skills, vision, and hearing
• Frequent travel required.
• Valid Passport.

Information at a Glance

Apply now

Posting Location: El Paso. Texas

Professional area: Sales & Service

Career Level: Professionals

Employment Type: Fulltime

Equal Opportunity Statement

Komax Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified

applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected

veteran status and will not be discriminated against on the basis of disability.

Do you have any questions?

For further details, please contact: Karen Plendl, Head of HR, via email: hr.buf@komaxgroup.com

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