Service Engineer I IS, Mobile Device Management, Hybrid

Providence St. Joseph Health

Seattle, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Apple, Apple iPad, Apple iPhone, Automation, Best Practices, Billing, Business Operations, Capacity Management, Cellular Telephone, Communication Skills, Computer Engineering, Computer Science, Customer Support/Service, Disaster Recovery, Diversity, Documentation, Enterprise Protection, Federal Laws and Regulations, FirstNet, Genetics, Healthcare, Identify Issues, Incident Response, Information Technology & Information Systems, Manufacturing Data Management, Mathematics, Mobile Applications, Mobile Devices, Performance Metrics, Process Improvement, Production Control, Production Systems, Regulatory Compliance, Service Delivery, Smartphones, Systems Administration/Management, Systems Analysis, Time Management, iOS

LOCATION

Seattle, WA

POSTED

30+ days ago

Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

As a Service Engineer I at Providence, you play a critical role in designing and maintaining high-performing, reliable, and secure services that support caregivers and business operations. You leverage deep technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience. From analyzing service delivery systems and optimizing capacity planning to troubleshooting complex issues and implementing permanent fixes, you ensure minimal disruption and maximum efficiency. Your proactive approach includes disaster recovery participation, incident response, and continuous monitoring of production environments. By applying best practices, driving process improvements, and utilizing data-driven insights, you enable predictable, on-time releases and cost-effective operations. Ultimately, you help deliver resilient, innovative solutions that empower caregivers and enhance service excellence across the organization.

Providence offers hybrid work opportunities for candidates residing within a daily commuting radius-up to 65 miles-from any of our primary office locations listed below.

Washington: Redmond

Washington: Renton

Washington: Seattle

Oregon: Portland

California: Irvine

California: Los Angeles

Required Qualifications:

Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience

1 or more years of related experience

Some experience in automation, specifically related to deployment, recovery, or other manual processes

Preferred Qualifications:

1 or more years of experience in Mobile Device Management

Proven experience administering MDM solutions with a focus on Apple devices (iPhone/iPad)

Strong understanding of iOS/iPadOS configuration, security, and enterprise features. Experience with device provisioning, enrollment, and lifecycle management. Including understanding network requirements for device usage

Has experience working with cellular vendors to support cellular devices (iPhones/iPads/non-smart phones/mobile hotspots)

Working knowledge of application deployment and mobile security controls

Excellent troubleshooting, documentation, and communication skills

Has exposure and experience in report writing and dashboard creation, preferably in PowerBI

Has experience in managing and supporting telecom billing, specifically for mobile network providers (Verizon/FirstNet)

Healthcare experience

Salary Range by Location:

Washington: Seattle, Renton, Redmond: Min: $41.81, Max: $64.91

Oregon: Portland Service Area: Min: $40.11, Max: $62.27

California: Los Angeles, Irvine: Min: $41.81, Max: $64.91

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Requsition ID: 416781

Company: Providence Jobs

Job Category: Development/Engineering

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 4011 SS IS ESI ENDPOINT ENG

Address: WA Redmond 17425 NE Union Hill Rd

Work Location: Redmond Junction At Bear Creek

Workplace Type: Hybrid

Pay Range: $See Job Posting - $See Job Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

About the Company

Providence St. Joseph Health

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