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Skills
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Environmental Healthunmatched
Establish Prioritiesunmatched
Financeunmatched
Hydraulic Engineeringunmatched
Lean Manufacturingunmatched
Lift/Move 25 Poundsunmatched
Manufacturingunmatched
Mechanical Engineeringunmatched
Microsoft Officeunmatched
Mobile Plant/Equipmentunmatched
Physical Demandsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Quality Assuranceunmatched
Quality Controlunmatched
Return Merchandise Authorization (RMA)unmatched
Root Cause Analysisunmatched
Safety/Work Safetyunmatched
Supply Chainunmatched
Time Managementunmatched
Willing to Travelunmatched
Writing Skillsunmatched
Description
Service Engineer I Location: Lake County, IL Job Type: Full-Time
About the Role
A global leader in drive and control technologies is seeking a motivated Service Engineer I to join a dynamic team specializing in hydraulic cartridge valves and electro-hydraulic control solutions for mobile and industrial equipment. With over three decades of innovation, this organization is committed to delivering high-performance components that support efficiency, reliability, and customer satisfaction across more than 30 industries.
Key Responsibilities
Maintain strong communication and relationships with customers through regular calls and updates
Ensure timely and complete responses to Return Material Authorization (RMA) requests
Collaborate effectively with cross-functional teams including production engineers, supply chain, quality assurance, and finance
Prioritize customer claims to ensure timely resolution and satisfaction
Visit customer production sites periodically to address issues with manufacturing and engineering teams
Support root cause analysis and continuous improvement initiatives to resolve recurring production problems
Assist in harmonizing warranty and service processes
Act as a liaison between quality teams and customers to resolve quality-related concerns
Physical Requirements
Frequent sitting and standing
Ability to lift 10-25 lbs as needed
Travel Requirements
Occasional travel every 2-3 months to customer sites
Qualifications
Bachelors degree in mechanical engineering or related field, or 8 years of relevant experience in lieu of a degree
0-3 years of experience with a completed bachelors degree
Strong understanding of lean manufacturing principles and quality tools
Familiarity with Quality, Environmental, and Health & Safety policies
Proficiency in Microsoft Office Suite, MRP systems, and quality control software
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Compensation & Benefits
Comprehensive benefits package includes:
Medical, dental, and vision insurance
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
401(k) with employer matching and contributions
Paid time off and tuition reimbursement
Life and disability insurance
Additional Information
Applicants must be authorized to work in the U.S. indefinitely
Sponsorship for work authorization is not available