Service Engineer

Company Overview When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end‑to‑end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end‑to‑end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.Position Overview Term: 6+ monthsLocation: Newark, NJPay: $45.00 per hourHours: Typically, 8am–5pm; may vary per project needsZones is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post‑sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world‑class field engineering organization.What You Will Do As The Service Engineer On‑site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environmentDrive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle timesEnsure escalation situations are managed and corrected quickly and professionallyProvide 2nd line support to the reseller/distributors in all aspects of customer supportHave a very high level of enterprise solution product knowledgeWork with Technical Account Manager, Service Manager, and Product Manager to define service programsProvide and contribute information such as fault triage and training materialsRun tests and simulations at our facility to assist with problem‑solvingTravel to the field to train and or resolve customer issuesTrain new service engineersAble to work under Technical Account Manager direction and take ownership of customer baseDemonstrate ability to be self‑sufficient in the fieldAble to defuse challenging situationsManage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectationsDetermines requirements and/or root cause of technical issues by working with customersResolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problemsThe ability to produce meaningful reports and metrics is a plusAbility to work flexible hours and/or flexible shifts including weekends and holidays if neededTravel is required (75% or more)What You Will Bring To The Team Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred5+ years of experience in servicing complex X86 systems and partsWill consider Associates Degree in electrical technology, electronics, or equivalent military experienceWork experience in a large enterprise or certification in Windows and Linux environments is a plusEmphasize break/fix experience and on‑site customer service experienceHands‑on experience with servers (Supermicro, EMC, DELL, HP)The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issuesThe candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplinesStrong written and verbal communication skills, project management skills, solid time management skillsCandidate must have an ability to participate in multiple cross‑functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologiesMust possess an excellent ability to create plans and follow up on planned actionsAbility to work in a challenging, dynamic, and fast‑paced environment. Must be solution‑oriented, a team player with the ability to identify and escalation issues in a timely manner, and be proactive in driving solutionsIndividuals must be able to work effectively in a high‑pressure environmentFull professional proficiency in English (read/write/speak)Must be punctual and detail‑orientedFamiliarity with Linux is a plusZones Offers a Comprehensive Benefits Package While we're committed to providing top‑tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state‑mandated sick leave, along with other benefits designed to support your well‑being and work‑life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member's FormI‑9 to federal records to confirm their eligibility to work in the United States.#J-18808-Ljbffr