Service Engineering Specialist AMER - Deployment

As a Service Engineering Specialist focused on deployment, you'll be part of a team that brings Caracol's technology to life at customer sites. Lead on-site technical assessments, installations, and maintenance for complex projects. You'll troubleshoot issues, address technical inquiries, and ensure seamless integration of our products into client operations. You'll assist in project planning, perform field tests, and provide training and support to clients and internal teams. Collaborating with the engineering team, you'll drive process improvements and innovations.

Few examples of responsibilities:

• Execute installations and service calls ensuring system performance at clients sites
• Support operational training for customer operators
• Collaborate closely with clients to ensure the successful implementation of our products and services
• Troubleshoot technical issues and provide swift and effective resolutions
• Work alongside the engineering team to identify opportunities for process improvements and innovations
• Produce technical documents

Ideal Background:

• Diploma or Degree in Mechanical/Mechatronic/Robotic field.
• 1-2 years of experience in Field Engineering in manufacturing complex systems (Machinery, Automotive etc).
• Ability to read electrical schematics and mechanical technical drawings
• MS Office proficiency (PowerPoint, Excel)
• Nice to have: knowledge of Rhinoceros.
• Nice to have: Experience with industrial robots, CNC machines, AM / 3D printing, or other complex automated systems
• Experience conducting technical training to clients or coaching operators and technicians
• English language proficiency (Level C1/C2)
• Excellent interpersonal and communication skills

Other requirements:

• Willingness to travel approximately 40% of the time, with periods of 5-10 consecutive days on site when needed)
• A valid driver's license.

What we offer:

• Competitive salary
• Opportunity for career advancement
• Friendly, international and innovative work environment
• Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.

Apply now