Service Foreman - Lead Diesel Technician/Mechanic

CSM Kenworth in Richfield is seeking a talented individual to join our team as Service Foreman - Lead Diesel Technician/Mechanic role. The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!

Responsibilities:

• Ensure that all service phone calls are handled professionally and expediently
• Coordinates service shop workflow by effective coordination with Service Leadman and assignment of jobs to technicians
• Supervises all assigned service technicians
• Coordinates department activities between service department, parts department and service customer
• Facilitates effective communication between internal and external customers, vendors and business contacts

Primary Duties:

• Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form
• Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
• Manages available billing hours by planning and effectively delegating workload to qualified and available service technicians
• Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
• Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
• Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
• Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
• Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
• Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress
• Assists service technicians in the service shop as needed
• Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials