Service Foreman

MacDonald-Miller Facility Solutions, LLC

Lynnwood, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Automation Systems, Business Growth, Commercial Construction, Communication Skills, Construction, Construction Engineering, Consulting, Control Systems, Corporate Policies, Customer Experience, Customer Relations, Customer Service Operations, Delivery Management, Disciplinary Action, Diversity, Driver's License, Emergency Response, Energy Efficiency, Equipment Maintenance/Repair, Fast Food, Government, HVAC, High School Diploma, Identify Issues, Licensing, Lift/Move 20 Pounds, Maintenance - HVAC, Maintenance Services, Maternal-Fetal Medicine, Microsoft Office, Microsoft Product Family, OSHA, Operations Guidelines, Operations Management, People Management, Physical Demands, Policy Implementation, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Procedure Implementation, Property Maintenance, RMON, Refrigeration, Retrofit, Safety Training, Safety/Work Safety, Sales, Service Delivery, Set Goals, Systems Administration/Management, Team Player, Technical Support, Time Management, Writing Skills

LOCATION

Lynnwood, WA

POSTED

30+ days ago

At MacDonald-Miller Facility Solutions("MacMiller") wemake buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1,600 employees across13offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers' expectations andexecuting with distinction. Our clients trust their toughest projects with our integrated teams, including:

New Construction - Engineering, fabrication, and installation of mechanical systems for new projects following lean construction practices.
Special Projects - Retrofits and mechanical repairs for existing buildings to improve efficiency.
Service - Scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response.
Building Performance - Control systems, fault detection, energy services, and remote monitoring.
Performance Contracting - Sustainable Solutions - Acting as the Prime Contractor, we deliver design-build, energy-efficient solutions in the built environment for private and public sector clients.

People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values:

Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.

Dedication - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.

Safety - Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families.

Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.

Innovation - We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.

Fun! - Take the work seriously, but never take ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

SERVICE FOREMAN: This is where you come in.

We're looking for a Service Foreman to provide excellent customer service while driving operational efficiency. Our Service Operations Department maintains a high level of technical service capabilities that maximizes the customer's experience while delivering profitable growth for the company. This position is responsible for the execution of service and maintenance through the effective management of labor and delivery of services that meet or exceed our customer's expectations. They are responsible for maintaining active engagement with technicians, key customers, and other internal departments to ensure a quality product and maximized customer experience. In return for achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had.

This Service Foreman role reports to Zach Burgy - North Sound Area Operations Manager on a collaborative team working on a variety of projects and initiatives to support our growing business. This highly visible role interacts with all levels and functions within the organization.

What you will do

Coach, mentor and train service technicians

Provide technician guidance regarding maintenance, filter changes, trouble shoot, diagnose, and repair on all equipment and systems associated with the HVAC industry

Understand the processes and procedures for major repairs to systems found in commercial HVAC facilities

Understand air side systems, to include constant volume, VAV, series parallel, etc.

Understand wet side systems to include hot water, chilled water, and condenser water, etc.

Support safety requirements, investigate injuries, review technician injury records, and work closely with Safety Coordinator

Consult with customers regarding resolution of problems

Proficient in handling employee disciplinary actions and evaluations in a professional manner

Provide technical assistance to Sales, Service Coordination and Technicians

Support and implement company policy, procedures, and guidelines

Assist crew in setting and obtaining goals and training

Understand, accept, and support MacDonald-Miller's Operating Guidelines, Operational Beliefs and Customer Commitment

Perform normal Journey-level HVAC activities and additional tasks as assigned

Partner with AOM and service coordination in Planning, assigning, and directing work

Recruit, hire and train, assign, schedule, coach, counsel, and discipline employees

Assist with Management of staff levels to execute maintenance on time and repairs within performance standards.

Recommend professional training and support team members' professional development

QUALIFICATION REQUIREMENTS

The candidate must possess the following requirements and skills:

Proven, successful track record of managing people

A minimum of 7 years' experience in the commercial HVAC field

Good written and verbal communication skills

Project a positive image of the company and themselves to customers

Be a high school graduate or equivalent

A qualified candidate may be required to pass a pre-hire drug screening and physical examination in accordance with and subject to union agreement (after job offer)

Be a Journeyman member in good standing with an affiliated union

Must be able to conform to all federal, state and city licensing and certification requirements as applicable

PHYSICALREQUIREMENTS & WORKING CONDITIONS

Physical requirements include standing, bending, squatting, sitting, kneeling, lying down, crawling, climbing, and driving

Typical working conditions include working on ladders, on rooftops, in crawl spaces, in unheated areas and in all weather conditions

Ability to effectively interact with customers and staff

Demonstrate the ability to effectively use Microsoft Office Products

Competent in WISHA/OSHA job site safety requirement

At a minimum, Seattle Refrigeration License & Universal Refrigerant Handling License (City Seattle Boiler License preferred)

Good grooming and hygiene habits that are consistent with office environment guidelines

A valid driver's license, and clean driving record are required

Have an excellent attendance record at prior employment

The candidate must possess and be adaptable to the following physical requirements and working conditions:

Ability to frequently lift or carry 20 to 75 pounds

Ability to assist with lifting or carrying up to 120 pounds when necessary

Must be capable of working ten-to-twelve-hour days when job/business needs demand

Compensation & Benefits: Salary and benefits administered by the local union. Anticipated annual compensation: $130,000-$160,000.

Home Office will be our Lynnwood Office(16531 13th Ave W Suite B-201, Lynnwood, WA 98037)

Interested in learning more?

If you're ready for an adventureand are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

MacDonald-Miller Facility Solutions, LLC

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