Acceptance Testing, Component Assembly, Customer Support/Service, Develop and Maintain Customers, Functional Testing, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Identify Issues, Manufacturing, Medical Equipment, Medical Treatment, On Site Support, Operational Support, Order Picking/Packing, Preventative Maintenance, Problem Solving Skills, Quality Metrics, Requirements Management, Testing
Service Intern
Summary
An opportunity to gain experience in the medical device service industry by learning the servicing processes and procedures of a medical device manufacturing company. Service Interns will learn and gain experience in all Servicing activities via classroom, hands-on, and field experience to meet their Internship requirements.
Direct Report: Director of Service
Works regularly with the Director of Operations, Field Service Manager, Depot Service Managers, Depot Technicians, and Field Service Technicians.
Responsibilities
- Assemble Service Components: Fabricate and prepare various subassemblies to support service operations.
- Perform Temperature Probe Maintenance
- Clean and inspect temperature probes.
- Conduct functional verification of probes for both field and depot service needs.
- Accurately document all maintenance activities in accordance with quality standards.
- Support Part Requisition and Shipping
- Retrieve and organize service parts for Field Service Technicians.
- Assist in packaging and shipping components to regional service personnel.
- Cut and organize hose materials for Field Service Technicians
- Support cleanliness and adherence to safety protocols across the service area throughout the week
- Serves existing accounts by analyzing work orders, investigating complaints, conducting tests, and resolving problems
- Establishes service by studying system requirements, gathering components and parts, completing repairs, and performing acceptance tests.
- Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance.
- Documents service actions by completing forms, reports, logs, and records.
- Maintains customer confidence by keeping service information confidential and following HIPAA requirements.
- Assist with other service-related activities as directed by the Service Managers
- Other duties and responsibilities as assigned.
Requirements & Qualifications
- High School Diploma or G.E.D.
- 1 year of technical school training