Service Management Consultant

Job Description for Service Management:

• Lead the design and implementation of SAP S/4HANA Service Management processes, including:
  • Service orders
  • Contracts and subscriptions
  • Billing and revenue integration
• Design and configure Solution Quotations for complex, multi component service offerings (e.g., product + service bundles, subscription based services, usage based services).
• Define pricing, configuration, and dependency logic using Solution Quotation and related frameworks.
• Collaborate with business stakeholders to gather and document requirements, conduct fit to standard analysis, and identify gaps.
• Evaluate alternatives to workflow based overrides or heavy customization, validations, and approval mechanisms.
• Ensure alignment with cross functional processes, including:
  • Finance, Revenue recognition
  • SD / Order Management
  • Digital payments and invoicing
• Lead or support SIT, UAT, and regression testing activities for Service Management and Solution Quotation scenarios.
• Prepare test scripts, execute test cycles, and support defect resolution.
• Support cutover, go live, and post go live stabilization activities.
• Produce high quality documentation, including:
  • Functional Design Specifications
  • Process flow diagrams