The Service Manager role oversees the service department within a growing organization, ensuring high customer satisfaction and team development.
Key responsibilities include managing technicians and support staff, scheduling and completing service, warranty, and emergency jobs, and maintaining safety and quality standards.
They develop budgets, meet revenue and gross margin targets, analyze financial performance, and support asset and inventory management.
The role involves collaborating with sales and installation teams to drive growth, building a high-performance culture, and ensuring safety compliance.
The ideal candidate has 2-5 years of experience in fire detection, protection, or security services, strong leadership skills, technical knowledge, and proficiency in NFPA standards and Microsoft Office.
Compensation ranges from $155K-$165K, with benefits including paid time off, 401(k), health plans, and professional development opportunities.