The Service Manager is responsible for maximizing the efficiency, revenue, and productivity of the Service Department and achieving the highest levels of customer satisfaction. Collaborate with colleagues in other departments to improve the overall performance and profitability of the business.ESSENTIAL FUNCTIONS:To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure customers receive prompt, courteous, and effective serviceRespond promptly to customer needs and mange difficult customer situations while preserving personal effectiveness and credibility
Manage shop work load, schedule appointments, and maintain an organized schedule with all Service TechniciansMentor Service Technicians and monitor the repairs they do
Process work orders from start to finish, in line with Company policies and proceduresMaintain good working records for the Service Technician’s time, parts, supplies, and outside purchases for repairs.
Review weekly parts and labor sales numbers and goalsProcess warranty repairs with the manufacturer
Prepare and finalize invoice transactions with customers, including receiving paymentGenerate estimates, when needed
Continually seek technical and product knowledge by completing on-line and hands on trainingReport any faulty equipment and hazards to the Director of Service
Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customerKNOWLEDGE, EDUCATION AND/OR EXPERIENCE:Requires a high school diploma or general education diploma (GED)
Five years of practical service management experienceAssociate’s degree or Bachelor’s degree preferredSKILLS:
Written and verbal communication skillsMicrosoft Office skills
Exceptional customer service skillsABILITIES:Apply good judgment in recognizing scope of authority
Define problems, collect data, establish facts and draw valid conclusionsMust be able to multi-task
Ability to maintain an orderly and clean shopMust be able to build a team and promote a teamwork environmentBENEFITS:
Competitive Compensation
Health, Dental, and Vision Insurance
HSA with Company Matching
401(k) with Company Contribution
Company-Paid Life and Short-Term Disability Insurance
Long-Term Disability Insurance
Holiday Pay and PTO
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Numbers & Facts
Location
Albert Lea, MN
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Data Collectionunmatched
Dental Insuranceunmatched
Disability Insuranceunmatched
High School Diplomaunmatched
Maintenance Servicesunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Parts Salesunmatched
Performance Managementunmatched
Presentation/Verbal Skillsunmatched
Profit & Lossunmatched
Purchasing/Procurementunmatched
Retail Managementunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Vision Planunmatched
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