Service Manager

Herrmann Ultrasonics Inc.

Bartlett, IL

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JOB DETAILS

SKILLS

Best Practices, Coaching, Commissioning, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Detail Oriented, Electronics, Establish Priorities, Identify Issues, Industrial Engineering, Leadership, Manufacturing, Mechanical Engineering, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Improvement, Operational Strategy, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Product Packaging, Resolve Customer Issues, Schedule Development, Staff Development, Staff Training, Technical Leadership, Technical Services Management, Technical Support, Time Management, Welding, Writing Skills

LOCATION

Bartlett, IL

POSTED

Today

Description: We are Herrmann. We are looking for people who share our vision and culture. Let us shape the future together! Because our employees are our greatest asset. Herrmann Ultrasonics is hiring for a Service Manager! Immerse yourself into the fascinating world of ultrasonic welding! Herrmann Ultrasonics develops and builds machines that join plastics, packaging materials, nonwovens and metals with ultrasonic vibrations. This technology is suitable in many industries, such as medical, electronics, food and automotive. With nearly 700 global employees, based in 4 Headquarters and 22 Tech Centers, we are represented in 20 countries worldwide. Role Overview As Service Manager, you will oversee a team of Service Engineers, ensuring high-quality technical support, customer satisfaction, and operational excellence. You will coordinate service activities, support continuous improvement initiatives, and ensure the team has the training and resources needed to succeed. This role requires a combination of leadership, technical expertise, and customer-focused problem-solving. Key Responsibilities * Manage, schedule, and support the service team to deliver exceptional customer experiences. * Oversee all service-related cases, ensuring timely resolution and systematic troubleshooting. * Provide technical guidance and process support to customers via phone, email, onsite, and in-house visits. * Plan and document equipment commissioning, testing, and customer training. * Monitor service performance metrics, including response time, and resolution time. * Collaborate with other departments to implement process improvements and operational efficiencies. * Oversee installation, integration, and optimization of equipment, including training for customers and staff. * Train new employees on technical processes and service best practices. * Support continuous development and coaching of team members to enhance technical and customer service skills. * Lead service-related projects and ensure alignment with organizational goals. Qualifications * Experience managing a technical service team, ideally in manufacturing, machinery, or industrial equipment. * Strong problem-solving skills and mechanical aptitude. * Excellent communication and customer service skills. * Ability to plan, organize, and prioritize tasks effectively. * Proficiency with MS Office and service management tools (experience with service platforms is a plus). * Technical background in mechanical, manufacturing, or industrial engineering preferred. Financial Benefits · 401(k) · Paid holidays · Paid vacation days · Standardized bonus based on employee and company performance Requirements: · Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related technical field required; additional certifications or technical training is a plus · Proven ability to communicate clearly and professionally, both verbally and in writing · Strong attention to detail with a focus on accuracy and quality · Dependable, professional, and able to maintain composure in a fast-paced environment · Excellent organizational and time-management skills with the ability to prioritize multiple tasks · Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams) PM22 PI2b9a11f91775-29400-39550890

About the Company

Herrmann Ultrasonics Inc.

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