Service Manager

Our organization is actively seeking a motivated, skilled, and enthusiastic individual to fill the position of Service Manager. In this leadership role within our dedicated service team, you will be instrumental in ensuring resident satisfaction by supervising the timely completion of work orders, upholding system standards, and managing community maintenance and inventory with accuracy.

We are in search of a reliable leader and self-motivated individual with a solid background in preventive maintenance and vendor management. Ideal candidates should have extensive technical expertise in areas such as HVAC, plumbing, electrical systems, appliance repair, and pool maintenance.

Join Us: Careers at Our Organization

At our organization, we are committed to not only creating vibrant communities but also fostering rewarding careers. We are looking for passionate and driven professionals to join our team and contribute to the development of thriving communities that enhance lives.

Our team members consistently go the extra mile to deliver outstanding service, ensuring that our residents truly enjoy their living experience. As a part of a recognized company, we promote a culture of excellence, growth, and purpose. Our organization has been featured on numerous Best Places to Work lists and has appeared on the Inc. 5000 list of fastest-growing companies for thirteen consecutive years.

Our organization is the perfect place for those seeking a purpose-driven career focused on professional growth, leadership, and making a meaningful impact.

About This Opportunity:

• Location: Bellemont Victoria II, 12254 La Margie Ave, Baton Rouge, LA 70815
• Position Type: Full-time
• • This role requires a flexible schedule with varying hours, including weekends.

What We Seek in a Service Manager:

• HVAC Certification
• Experience in Lease-Up is preferred
• Demonstrated experience as an HVAC Service Manager or in a similar capacity.
• In-depth knowledge of HVAC systems, components, and controls.
• Strong leadership and team management abilities with an emphasis on collaboration.
• Exceptional problem-solving and decision-making skills.
• Understanding of budgeting and cost control principles.
• Effective communication skills for engaging with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is advantageous.
• Possession of a valid driver's license, a clean driving record, and a reliable vehicle for daily tasks and on-call duties.
• Own basic tools.
• Capability to lift over 50 lbs and navigate multiple flights of stairs daily.
• Strong customer service skills and a positive attitude.

Your Responsibilities as a Service Manager:

• Deliver exceptional service to residents.
• Develop cost-saving strategies and manage budgets effectively.
• Respond to resident requests promptly, within 24 hours.
• Oversee the maintenance team's schedules, focus, and on-call rotations.
• Lead by example, providing mentorship and guidance.
• Prepare vacant apartments for new residents, ensuring high-quality repairs and replacements.
• Possess a diverse skill set, including painting, electrical work, HVAC, and pool maintenance.
• Maintain clean grounds, address emergencies swiftly, and identify property hazards.
• Build strong relationships with service providers, managing vendors and supplies.
• Ensure a well-stocked maintenance shop while avoiding unnecessary expenses.
• Implement loss prevention strategies and manage the operational maintenance budget.
• Streamline purchasing through Appfolio for cost-effective acquisitions.
• Lead by example, performing technician and groundskeeper tasks as needed.
• Efficiently schedule vacancies for 5-day turnovers.
• Assign service requests to qualified personnel for a 24-hour response time.

• Schedule all vacancies for 5-day turnovers.

• Manage security deposit dispositions and participate in required meetings.

What Drives Us:

Making a Difference: At our organization, making a positive impact is central to our mission, whether for our residents, investors, or business partners.

Embracing Challenges: We view obstacles as opportunities and actively seek solutions.

Growth: We have been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for thirteen consecutive years.

Who We Are:

What We Do: We finance the development of thriving communities.

Our Mission: To lead in funding and constructing thriving communities centered on safe, affordable housing, transforming the nation.

Our Purpose: To passionately create a significant impact by transforming lives and building thriving communities.

Our Ambitious Goal: To positively influence 10 million lives by funding 5,000 thriving communities and becoming one of America’s 100 largest private companies.

Our Culture: We strive towards ambitious goals, driven by a purpose greater than ourselves. We aim to address the affordable housing crisis and improve the lives of our employees, investors, and partners. We adhere to our Elite Execution System for personal and professional development, aspiring to live fully in all aspects of life.

Core Values:

Driven for Greatness: Committed to pursuing knowledge and growth both personally and professionally.

Living Fully: Striving for optimal health across all life dimensions: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating perseverance and dedication to achieve long-term objectives.

Community: Fostering the greater good and nurturing thriving relationships.

Authenticity: Being true to ourselves and others, encouraging growth through open communication.

Prepared to Win: Applying discipline and consistent effort to reach our goals.

Kingdom Impact: Sharing love through our work and service.

Twenty-Mile March: Focusing on clear objectives and regularly assessing our performance.

Stewardship: Committing to those who entrust us with their resources, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

Paid time off, health/dental/vision/life insurance, 401(k) matching, educational incentives, Volunteer Time Off, wellness programs, company events, self-improvement/productivity tools, and the rewarding experience of making a difference.

Equal Opportunity Employer:

We are an Equal Opportunity Employer. If you are a qualified individual with a disability and need assistance in searching for a position or submitting an application, please reach out to our HR department. Employment offers are contingent upon successful completion of pre-employment background checks (including E-Verify). California applicants can review our California Data Privacy Policy.