Service Manager

Service Manager

Our client in Bridgeport is seeking an experienced Service Manager to lead their service department in a fast-paced generator and power systems environment. This role is responsible for overseeing technicians, dispatch, scheduling, customer service, and overall field operations to ensure safe, efficient, and high-quality service delivery.

This is a hands-on leadership position that plays a key role in driving performance, developing technical talent, and maintaining strong customer relationships while supporting the continued growth of the business.

Key Responsibilities:

• Lead all service operations, including technicians, dispatch, coordinators, and support staff
• Manage scheduling and dispatch to ensure timely completion of service work orders
• Oversee customer communication and issue resolution to maintain high satisfaction levels
• Develop and manage technician training, certifications, and performance standards
• Monitor KPIs, service metrics, and department performance to drive continuous improvement
• Oversee equipment readiness, including rental fleet, tools, and service assets
• Manage hiring, onboarding, performance management, and team development
• Lead internal meetings and coordinate with warehouse, sales, and accounting teams
• Ensure compliance with safety standards, company policies, and industry regulations
• Maintain accurate service records, documentation, and reporting systems

Qualifications:

• Proven leadership experience in service, field operations, or operations management
• Strong experience in generator, electrical, or mechanical service environments required/preferred (adjust as needed)
• Strong technical understanding of generator systems and service operations
• Excellent communication and customer relationship skills
• Experience with dispatching, scheduling, and service coordination systems
• Strong analytical skills with ability to track and improve performance metrics
• Hands-on leadership style with a focus on accountability and team development
• OSHA 30 certification required (or willingness to obtain)
• Valid driver's license required
• Experience with service software (Zoho or similar) preferred

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.