Service Manager

Service Manager

A high-growth, multi-state HVAC services company is seeking a Service Manager to oversee warehouse operations and a large crew of technicians, driving exceptional service delivery and peak operational performance. Built on a foundation of residential HVAC installation, maintenance, and repair, this organization has scaled rapidly across multiple states and generates $100M in annual revenue — with no signs of slowing down. This role sits at the center of a key service region and directly shapes how the business delivers for its customers every day.

Role Overview

The Service Manager will oversee all aspects of the Canton facility — from warehouse organization and inventory to crew scheduling, technician management, and daily operational flow. This is a hands-on leadership role requiring a visible presence on the floor, strong communication, and the ability to manage multiple moving parts.

Key Responsibilities

• Oversee day-to-day operations of the Canton facility and field dispatch
• Directly manage and lead large crews of HVAC technicians — handling scheduling, performance, accountability, and quality
• Ensure warehouse is organized, stocked, and operating efficiently with proper inventory controls
• Serve as the primary point of contact for technicians — resolving issues, removing obstacles, and maintaining team morale
• Partner with ownership and senior leadership to align operations with company growth goals
• Enforce safety standards, company policies, and operational procedures across the team
• Track team performance and provide coaching, feedback, and corrective action as needed

Required Background

• Proven experience managing crews or teams in a trades, warehouse, or field operations environment
• Strong people management skills — able to lead, motivate, and hold accountable a high-volume technician workforce
• Hands-on, visible leadership style with a strong floor presence
• Highly organized with the ability to manage multiple priorities simultaneously
• HVAC industry experience preferred but not required — operations or trades background strongly valued
• Clear, direct communicator who builds trust with both leadership and frontline staff

Why This Role

• Growing Company: Join a business expanding its footprint at high-velocity scale
• Ownership & Impact: Run your facility with real authority — your decisions shape how the team performs and how the operation runs
• Stable Industry: HVAC is essential, recession-resistant, and growing — this is a role with long-term security and advancement potential
• Competitive Compensation: Competitive base salary, benefits, and a results-driven culture that rewards accountability