Service Manager

ArchRock

Carlsbad, NM

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JOB DETAILS

SKILLS

Auditing, Benchmarking, Budget Management, Budgeting, Capital Expenditure (CAPEX), Corrective Action, Cost Control, Customer Satisfaction, Customer Support/Service, Employee Retention, Job Requisition Posting, Maintenance Services, Materials Management, Mentoring, Natural Gas, On Site Support, Operational Audit, Operational Measurement, Operations Management, Operations Processes, Organizational Skills, Performance Analysis, Preventative Maintenance, Purchasing/Procurement, Regulatory Requirements, Safety/Work Safety, Service Delivery, Statutory Laws, Technical Operations, Time Management

LOCATION

Carlsbad, NM

POSTED

1 day ago

Efficiently deploys and manages equipment, materials, and personnel to job sites with a focus of optimizing costs and maximizing manpower utilization. Implements company maintenance standards. Creates customer satisfaction by providing technical and operational expertise and service excellence. Creates employee satisfaction by ensuring that employees are set up for success and ensures employee engagement and retention. Spends majority of time in the field performing PM audits, unit inspections, guiding, mentoring, monitoring performance and attending customer meetings. On a very limited basis, spends time doing the work of the FST.Efficiently deploys and manages equipment, materials, and personnel to job sites with a focus of optimizing costs and maximizing manpower utilization. Implements company maintenance standards. Creates customer satisfaction by providing technical and operational expertise and service excellence. Creates employee satisfaction by ensuring that employees are set up for success and ensures employee engagement and retention. Spends majority of time in the field performing PM audits, unit inspections, guiding, mentoring, monitoring performance and attending customer meetings. On a very limited basis, spends time doing the work of the FST.Essential Duties : (Approximate % of Time Spent)* Effectively coordinates the deployment of equipment, materials and personnel to job sites at optimum utilization and minimum cost across one or more service delivery processes such as basic preventative maintenance or call out / repair. (~20%)* Ensures that Service Requests (SR's) are initiated, managed and processed in a timely manner. Manages labor to deliver company maintenance standard. (~30%)* Compiles and conveys job-specific information to Field Service Technicians, other Service Managers and/or Senior Manager(s). Coordinates work with other Service Managers/Coordinators to minimize equipment downtime and most effectively utilize personnel. (~10%)* Evaluates safety, quality, schedule and budget performance versus benchmarks. Participates in weekly management reviews of operational measures and corrective actions, evaluates against benchmarks, and develops, communicates and executes action plans for improvement. (~10%)* Serves as the primary customer contact for the service area and provides technical/operation expertise in response to customer inquiries. Makes pre and post job call backs to customer. (~10%)* Participates in the purchase of parts/ core return, tools, capex submittals, vehicle requests per the delegation of authority. (~10%)* Manages annual budget and implements operational standards and processes. (~10%)Non-Essential Duties: Performs other duties as assigned.All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all timesEssential Duties : (Approximate % of Time Spent)* Effectively coordinates the deployment of equipment, materials and personnel to job sites at optimum utilization and minimum cost across one or more service delivery processes such as basic preventative maintenance or call out / repair. (~20%)* Ensures that Service Requests (SR's) are initiated, managed and processed in a timely manner. Manages labor to deliver company maintenance standard. (~30%)* Compiles and conveys job-specific information to Field Service Technicians, other Service Managers and/or Senior Manager(s). Coordinates work with other Service Managers/Coordinators to minimize equipment downtime and most effectively utilize personnel. (~10%)* Evaluates safety, quality, schedule and budget performance versus benchmarks. Participates in weekly management reviews of operational measures and corrective actions, evaluates against benchmarks, and develops, communicates and executes action plans for improvement. (~10%)* Serves as the primary customer contact for the service area and provides technical/operation expertise in response to customer inquiries. Makes pre and post job call backs to customer. (~10%)* Participates in the purchase of parts/ core return, tools, capex submittals, vehicle requests per the delegation of authority. (~10%)* Manages annual budget and implements operational standards and processes. (~10%)Non-Essential Duties: Performs other duties as assigned.All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all timesArchrock is a premier provider of natural gas compression services to customers in the energy industry throughout the U.S. and a leading supplier of aftermarket services to customers who own compression equipment. With approximately 1,000 employees, our unmatched expertise and team of highly qualified, certified technicians are backed by more than 70 years of industry experience.Archrock is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

About the Company

ArchRock

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