Lead the charge at a dealership group where excellence isn't optional-it's the standard.
Tonkin Family of Dealership, a Gee Automotive Company, has been a trusted name in the automotive industry for decades. We pride ourselves on delivering exceptional customer service, maintaining the highest standards of quality, and fostering a supportive work environment. As we continue to grow, we're looking for an experienced Service Manager to lead our service team and uphold our commitment to excellence.
We are seeking a highly motivated and experienced Service Manager to oversee the daily operations of our service department. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.
Why Join Tonkin Family of Dealerships?
At Tonkin, we don't just sell and service cars-we build lasting relationships with our customers and our team. Here's what makes us different:
- Family-Owned Legacy: As a locally owned and operated group, we treat our employees like family, offering stability and long-term career growth
- Top-Tier Brands: Work with leading automotive franchises and cutting-edge vehicle technology
- Competitive Pay & Rewards: Enjoy a strong compensation package, including performance bonuses, health benefits, 401(k), and employee discounts
- Training & Advancement: We invest in your success with ongoing training and opportunities for promotion within our dealership network
- Great Workplace Culture: Join a team that values teamwork, integrity, and customer-first service-where your contributions are recognized and rewarded
Service Manager Job Responsibilities
- Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction
- Oversee service department operations, including workflow, scheduling, and quality control
- Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally
- Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability
- Ensure compliance with manufacturer warranty policies and dealership procedures
- Collaborate with sales and parts departments to drive overall dealership success
- Handle escalated customer concerns with professionalism and resolve issues effectively
Service Manager Benefits and Compensation
In addition to competitive pay, our benefits are designed to support you and your family…
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Service Manager Qualifications
- Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership
- Strong knowledge of automotive service operations, warranty processes, and dealership systems
- Proven leadership skills with the ability to motivate and develop a team
- Excellent customer service, communication, and problem-solving abilities
- Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.)
- Valid driver's license and clean driving record
Corporate hiring requirements: 18 years or older with a clean driving record, valid driver's license, able to pass a criminal background check, and drug screen.
Ready to lead at the next level? Apply today!