Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Training, Electrical Engineering, Electricity, Gross Margin, Identify Issues, Ladder Logic, Machine Tool, Mentoring, On Site Support, Programmable Logic Controller (PLC), Sales, Team Lead/Manager, Team Player, Technical Support, Trade Shows, Willing to Travel
Company Summary
We are a machine tool distributor headquartered just south of Dayton, Ohio. The company specializes in selling and servicing primarily Fanuc-controlled machine tools, representing approximately 8 different equipment lines. We maintain a fast-paced, family-oriented, and collaborative culture. The company is smaller and more agile than larger competitors with a hands-on owner who values work ethic, teamwork, and a personal approach to both employees and customers.
Job Summaries
The Service Manager is a working manager role responsible for performing hands-on field service while leading and mentoring the service team. This position requires strong technical expertise in Fanuc controls and both mechanical and electrical systems. The role includes up to 25% regional travel and offers the opportunity for candidates ready to step into their first management position.
Responsibilities
- Perform hands-on field service work including installations, alignments, spindle rebuilds, and basic customer training
- Troubleshoot and repair Fanuc-controlled machines (including PLC and ladder logic)
- Lead, mentor, and manage the service engineering team
- Help evaluate and implement new service management software
- Provide technical support and maintain high customer satisfaction
- Occasional travel to trade shows or builder facilities
Requirements
- Minimum 5 years of field service experience in the machine tool industry
- Strong technical experience with Fanuc controls, including PLC and ladder logic
- Solid mechanical and electrical competence (electrical skills are highly valued)
- Hands-on experience with service tasks such as spindle rebuilds, installations, alignments, and troubleshooting
- Valid driver’s license and ability to travel regionally (up to 25%, approximately 4-5 days per month overnight)
- Ability to work independently while leading a small team
Preferred Requirements
- Some prior management, team lead, or mentoring experience
- Experience with service management software or CRM systems
- Background working with multiple machine tool lines
Compensation & Benefits
- Hourly rate approximately $60/hr + overtime
- Bonus: 3% of all gross margin from service work paid into a department pool to be allocated by the manager
- $700 per month car allowance
- All travel expenses covered via company credit card
- Full benefits package (100% employer-paid health insurance, HSA contributions, 401(k) match, company-paid life insurance)
Location
Onsite south of Dayton, Ohio.