Service Manager

The Service Manager at RWE Design Build leads and actively supports our Service Department, which includes service requests and labor. This role is both leadership-focused and hands-on, responsible for managing service operations while also performing skilled service and repair work as needed. 

Key Responsibilities: 

Service Management 

Lead, supervise, and support service work in daily operations 

Manage schedules, job assignments, and resource allocation to ensure timely service delivery

Create and present regular service reports to senior management 

Customer & Client Relations 

Develop service proposals, estimates, and service contracts for clients 

Maintain strong customer relationships and ensure high levels of satisfaction 

Respond promptly to service requests, issues, and complaints 

Identify customer needs and recommend appropriate solutions 

Hands-On Service Work 

Perform general handyman and service work as needed, including (but not limited to): Minor carpentry, drywall, and painting 

Basic plumbing and electrical repairs 

Door, hardware, and fixture repairs 

Cage and kennel installation

  Troubleshooting and general maintenance tasks 

Maintaining a clean, organized, and hazard-free job site 

Assist technicians in the field on complex or time-sensitive jobs 

Ensure all work meets company quality standards and safety requirements 

Operational Oversight 

Ensure service jobs are completed on time, within scope, and to client expectations 

Coordinate materials, tools, and equipment for service work 

Enforce safety procedures and company policies on all job sites

Requirements

• Minimum of 2 years of experience in a similar role 
  

• Solid knowledge of the commercial construction process
  

• Experience managing at least 2 employees.
  

• Excellent communication skills
  

• Strong time management skills
  

• Must be authorized to work in the United States without current or future employer sponsorship.
  

Benefits

• Medical
  
• Dental
  
• Vision
  
• 401K w/ company match
  
• PTO
  
• Paid holidays