Service Manager

Service Manager

Tri City Automotive Group

RESPONSIBILITIES

• Ensure customers receive prompt, courteous, and effective service

• Serve as a liaison between technicians and customers

• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer

• Manage and hire technicians and service advisors

• Interview and make new hires

• Distribute work between technicians

• Prioritize required services

• Ensure customers have a positive dealership experience

• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled

• Spend quality time building relationships with the customers
  
  

REQUIREMENTS

• Demonstrated ability to manage others

• Organized and friendly personality

• Dealership experience preferred