pstrongJoin the Border International family!!! Border International is hiring a Service Manager in El Paso, TX!!/strong/ppAt Border International, one of the countrys leading heavy-duty and trailer dealer groups, our success depends on serving our customers with the best team members in the industry./ppThe Service Manager takes the lead role in managing an efficient and profitable Service Department through productive staffing, customer retention, techniciantrainingand quality workmanship while improving productivity and reducing coststomeetobjectives. This position is crucial toachievingthe highest customer satisfaction by performing dutiesin accordance withcurrent vendor practices and our companys policies and procedures./ppstrongResponsibilities:/strong/pul liEnsure Service Department growth and profitabilityby forecasting goals andobjectivesfor the department and strives to meet them./li liHire, train, motivate, counsel, andmonitorthe performance of all service department staff./li liPrepare and administer an annual operating budget for the service department./li liMaintainreporting systems required by general management and the factory./li liAttendInternationals Parts and Service Managers annual meeting./li liMonitor and control the performance of the department usingappropriate reports, tracking systems, and surveys./li liStrive for harmony and teamwork within the department and with all other departments./li liDevelop and implement a marketing plan which promotes new and repeat business./li liUnderstand, keep abreast of, andcomplies withfederal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc./li liUnderstand and ensures compliance with all International and vendor policies and warranty procedures./li liHold weekly department meetings./li liEnsure the service staff employees areperformingtheir dutiesas outlined in theappropriate jobdescriptions./li liDirect and schedule the activities of all department employees./li liFacilitate and/or conduct technical training and sends employees toappropriate trainingschools as needed./li liMonitor technicians daily productivity reports and corresponding payroll records./li liProcess payroll and send time sheets toappropriatedepartmentin a timely manner./li liMonitor andfollowup on parts orders with the parts manager to ensure availability./li liInitial all repair orders beforesubmittingthem to the warranty department,monitoringsales and hoursrelativeto expectations./li liReview warranty performance statements on ISIS monthly./li liReview warranty charge backs with Warranty Administrator weekly./li liReview the over60 dayswarranty debits weekly to ensure payment./li liReview open repair orders over30 daystoinsureclosure and payment./li liReview C.O.D repair orders to ensure the vehicle and keys are on premises./li liKeep abreast of all warranty policies and product changes tomaintaineffectiveness in this role./li liReview and sign off on all Service Department outside purchases charged to the Service Departmentor a customer repair order./li liInform repair technicians of time allowances on each repair order./li liMaintain high-quality service repairs and minimizes comebacks.Conductsperiodic spot checks of completedrepair orders, noting technician comments, technician sign off, repair completion and road test completion./li liEnsure thatcurrentandrequiredtools arepurchasedas necessary./li liEnsure proper care, storage, and inventory of special tools./li liEnsurethat the work areas and customer waitingareaare kept clean./li liEstablish andmaintaingood working relationships with vocational and technical schools to enhance personnel recruitment activities./li liServe asliaisonwith factory representatives./li liEnsure that customers service files are up-to-date and readily available for reference./li liEnsure that all customers are greeted promptly and given fair estimates on costs and timerequiredfor repairs and maintenance./li liPrepare pricing guides and maintenance menus for frequent labor operations./li liHandle customer complaintsimmediatelyand according todealershipsguidelines./li liEstablish andmaintain24-hour follow-up with all customers to confirm satisfaction with the service experienceand encourages repeat and repeat bonus./li liInvestigatethe progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensuretimelyrepairs, qualityworkmanshipand cleanliness./li liMaintainasafe work environmentandprofessional appearance./li/ul Pay Range: - per_year, General Benefits: pstrongJob Benefits:/strong/pul li401(k)/li liDental Insurance/li liHealth Insurance/li liLife Insurance/li liPaid Time Off/li liTuition Reimbursement/li liVision insurance/li/ulp/p
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