Service Manager

Epiroc

Elko, NV

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JOB DETAILS

SALARY

$100,000–$120,000 Per Year

SKILLS

Analysis Skills, Automation, Blueprints, Business Writing, Career Development, Coaching, Communication Skills, Computer Maintenance, Construction Equipment, Contract Creation, Corporate Policies, Customer Satisfaction, Customer Support/Service, DNA, Diversity, Drilling Equipment, Driver's License, Electricity, Employee Retention, Employment Contracts, Equipment Maintenance/Repair, Excavator, Failure Analysis, Government Regulations, Hydraulic Engineering, Leadership, Mine Construction, Mine Production, Mine Safety and Health Administration (MSHA), Mining Equipment and Machinery, People Management, Performance Management, Philosophy, Problem Solving Skills, Professional Services, Rentals, Reporting Skills, Revenue Growth, Risk, Root Cause Analysis, Safety Compliance, Safety Standards, Safety Training, Safety/Work Safety, Schematics, Spreadsheets, Statutory Laws, Team Lead/Manager, Team Player, Technical Support, United States Department of Labor (DOL), Welding, Willing to Travel, Writing Skills

LOCATION

Elko, NV

POSTED

1 day ago

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:* Benefits eligibility begins the 1st of the month after start date* Health care eligibility - including medical, dental, vision, prescription and telemedicine* Wellness program* Employee discounts* Short and long-term disability insurance* Life and AD&D insurance* Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)* Employee Assistance Program* 401(k) plan* Direct deposit* Tuition reimbursement program* Paid Vacation* Paid Sick TimeJoin Our Team as a Service Manager at Epiroc!At Epiroc USA LLC, our Parts and Service (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.The Service Manager is a critical leadership role that's responsible for all service activities including Work in Progress, Recruiting, Financials, and provides solutions for customer issues occurring on any piece of Epiroc equipment in the assigned territory. This role also requires partnering in the development of our company's service structure and providing excellent communication, technical support and service presence to customers.The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Noise protection is required in this role. Service Managers are occasionally exposed to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. This position is considered Safety Sensitive.Work Type: OnsiteResponsibilities:* Develop and promote service business to generate profitable revenue, maintain customer satisfaction, and expand service offerings including component rebuilds, welding, service contracts, and rental machine maintenance.* Lead and manage competency center employees, including hiring, training, coaching, and evaluating performance, while ensuring alignment with company policies, culture and management philosophy.* Implement and organize service procedures to ensure structured, efficient service activities, including warranty handling, failure analysis, and safety compliance.* Supervise and support technicians both in the field and at the service center, ensuring high performance and understanding of expectations.* Provide leadership and coordination for all aftermarket employees, directing and evaluating their activities to achieve service center goals and objectives.* Ensure competency development for technicians and subcontractors in product, technical, and administrative areas, while maintaining a proactive, resourceful organization.* Manage and maintain service resources and facilities following company policies, Regional 5S guidelines, and safety and environmental standards, while fostering professional communication with customers and internal staff.Requirements* Bachelor of Science degree in a related discipline is preferred, and/or a minimum of 5 years of practical related experience in the mining or construction equipment field.* Prior demonstrated experience successfully leading teams of employees required.* Effective communication skills, including presenting information and responding to questions from groups of managers, clients, customers, and the general public.* Strong mechanical/technical background is required for issue resolution & reasoning/discussing "root cause analysis" back to customers.* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, hydraulic schematics, electrical and circuit drawings and diagrams, and governmental regulations.* Ability to write reports, business correspondence, and procedure manuals.* Advanced training in computer aided maintenance systems, reporting, databases, and spreadsheets are preferred qualifications.* Possess a valid/active driver's license.* Maintain current US Department of Labor, Mine Safety & Health Administration required training certificates, and keep up to date with all customer specific site safety requirements.* Compliant with Department of Transportation policies regarding service vehicles and trailers.* Uphold a courteous and professional demeanor in all communications with customers and internal staff.* Travel is required in this position.Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.Salary Range: The salary for this position is between $100,000 - $120,000 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards. This role will also offer 15% variable compensation and company vehicle.Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

About the Company

Epiroc

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