SUMMARY OF RESPONSIBILITIES/DUTIES:The primary responsibility for the Service Manager is the Supervision of the day-to-day activities of the Service Department. Provide direction to the departments' personnel and to promote the department's growth and development while maintaining profitability and keeping expenses within budget.
SPECIFIC DUTIES & RESPONSIBILITIES:
Monitor schedule and dispatch work orders.
Maintain acceptable levels of applied time.
Primary contact for all service related phone calls and assist front counter phone calls as needed.
Provide technical support for service related items from walk-in customers.
Perform shop labor estimates and quote in-house repairs, and upon approval, purchase the necessary repair parts or replacement components and reschedule assembly time.
Promote additional sales through repairs and field service, i.e. filters, P.M. programs, system upgrades, etc.
Assist with overflow service work when necessary.
Bill out shop and field service projects.
Maintain quality control and professional appearance of all shop service work.
Assist in training and development of service personnel.
Promote teamwork attitude among service personnel and all other company employees.
Provide assistance in development of sales strategies to penetrate new and existing markets.
Maintain acceptable shop appearance.
Other duties as assigned by Management.
SKILLS/QUALIFICATIONS:Fluid Power Degree or Equivalent Experience; Strong Mechanical Background; Hydraulic Background Preferred; Highly Motivated Self-starter; Excellent Customer Service & Communication Skills (verbal & written); Proficient with Planning and Organization.