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Service Manager - Heavy Construction Equipment

GPAC

Baltimore, MD

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JOB DETAILS
SKILLS
Calendar Management, Coaching, Communication Skills, Compensation and Benefits, Construction Equipment, Construction Support, Continuous Improvement, Cost Control, Crane, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Equipment Maintenance/Repair, Heavy Equipment/Vehicles, Leadership, On Site Support, Operational Support, Operations, Operations Management, Order Management, Organizational Skills, People Management, Performance Analysis, Problem Solving Skills, Profit & Loss, Retail Management, Service Delivery, Team Lead/Manager, Time Management
LOCATION
Baltimore, MD
POSTED
4 days ago
Job Description

Service Manager - Heavy Construction Equipment


Location: Virginia
Reports To: Branch Manager
Position Type: Full-Time

Position Overview

We are seeking an experienced Service Manager to lead shop and field service operations supporting heavy construction and specialty equipment. This role is responsible for day-to-day service execution, customer satisfaction, team leadership, and operational performance. The ideal candidate is a strong leader with a solid background in heavy equipment service, scheduling, and cost control, and a customer-first mindset.

Key Responsibilities

• Manage daily operations of shop and road service teams to ensure safe, efficient, and high-quality service delivery
• Build and maintain strong customer relationships, serving as a key point of contact for service-related needs
• Oversee scheduling, workflow planning, and work order management to meet customer and business deadlines
• Monitor service performance, labor utilization, and cost control to support profitability and efficiency
• Partner with local unions to maintain a positive, productive, and compliant work environment
• Coach, train, and develop technicians and service staff, driving performance and professional growth
• Support service standards, safety initiatives, and continuous improvement efforts

Qualifications & Preferred Experience

• Proven leadership and people management experience in a heavy equipment service environment
• Strong customer service and relationship-building skills
• Experience managing shop and field service scheduling, work orders, and service costs
• Ability to lead, motivate, and develop technical teams • Background supporting construction, foundation, utility, crane, or specialty equipment is preferred
• Strong communication, organizational, and problem-solving skills • A desire to learn and grow within a service leadership role

Compensation & Benefits

• Competitive wages and company bonus program
• Full medical, dental, and vision coverage
• Competitive vacation, holiday, and sick time
• 401(k) savings plans and pension programs
• Stable leadership role with long-term growth opportunity

Why This Role

• Leadership position with direct impact on service operations and customer satisfaction
• Opportunity to manage both shop and field service teams
• Long-term career growth with a well-established equipment service organization

Apply Today!

To be considered for this opportunity, please submit your resume to mark.jeffree@gogpac.com to further discuss.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

About the Company

G

GPAC

Gpac’s mission is to be the preferred staffing and recruitment solution by effectively delivering and connecting talent with successful companies and organizations.

Our team, with collective experience of over 250 years, is passionate about wh
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.gogpac.com/

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