Service Manager | New Honda Dealership Opening – Martinsburg, WV Help Shape the Future of a Growing Honda Dealership We're seeking an experienced Honda Service Manager to lead our service department as the dealership transitions to a new Honda service department in Martinsburg, WV . This is a unique opportunity to help build the foundation for long-term success while supporting a dealership that will undergo a significant facility remodel to align with Honda brand standards and enhance the customer experience. As Service Manager, you'll play a key role in building and developing a high-performing team, establishing operational processes, and driving customer satisfaction, profitability, and growth. Why Join Us Opportunity to lead a growing Honda service operation Play a key role in the dealership's transition to the Honda brand Support a facility transformation and remodel designed to reflect Honda's modern image and customer experience standards Opportunity to build and develop your team as the department grows Strong support from dealership and company leadership High-impact leadership role with long-term career growth potential Join a 100% employee-owned company through our Employee Stock Ownership Plan (ESOP) Schedule Full-Time leadership position Schedule will align with service department operating hours and business needs Some Saturday coverage may be required What You'll Do Lead all fixed operations and daily service department activities, including staffing, workflow management, productivity, profitability, and customer satisfaction. Recruit, coach, develop, and retain a high-performing team of Service Advisors, Technicians, and support staff. Drive service sales growth, customer retention, and department profitability through strong leadership and operational excellence. Monitor and improve key performance indicators (KPIs), including RO count, labor sales, technician efficiency, productivity, proficiency, ELR, CSI, and warranty performance. Ensure compliance with Honda manufacturer requirements, dealership policies, safety standards, and best practices. Maintain efficient shop scheduling, technician dispatching, and repair order workflow to maximize throughput and customer satisfaction. Partner with Parts, Sales, and Leadership teams to deliver an exceptional customer experience and support overall dealership success. Foster a positive, team-oriented culture focused on accountability, continuous improvement, and employee development. Compensation details: 120000-120000 Yearly Salary PI8fd42a84b105-25448-412101545c143e31-5e48-4549-b638-05792d185386