Service Manager in Cincinnati, OH

Talon Recruiting has partnered with a leading Material Handling company. We are in search of a Service Manager in Cincinnati, OH. The Service Manager will oversee the service department operations. Daily duties include, but are not limited to:*Establish, implementation and adherence to company-wide best practices for service department.*Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff.*Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service.*Initiate procedures and leadership practices to create a business environment for participative management.*Supervise training and development of the service organization team.*Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.*Travel to customer site and locations within area of responsibility as required Compensation and Benefits:*Base Salary + bonus *401(k)*Medical, dental and life insurance.*Paid time off including vacation, sick days and holidays.