Service Manager

Distribution Now

Kaysville, UT

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JOB DETAILS

SKILLS

Automotive Repair and Maintenance, Budgeting, Computer Maintenance, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Maintenance Services, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Repair Orders, Sarbanes-Oxley Act (SOX), Shipping/Receiving, Time Management

LOCATION

Kaysville, UT

POSTED

30+ days ago

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.START YOUR CAREER NOW.The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service CoordinatorJOB RESPONSIBILITIES:* Coordinate all service calls* Opens, post, and close all SRO's (Service Repair Orders) with assistance of Service Coordinator* Record and track all technician's hours with an 80-85% billable hours target.* Submit warranty claims with follow up to ensure factory pays claims.* Responsible for all shipping and receiving duties.* Maintain and adhere to Shop Expense budget* Promote and grow the Service Department's revenue and profitability* Adhere to all Safety, DOT, SOX and other regulated policies & procedures* Maintain all Service Truck fleet.* Other duties, as assigned.JOB REQUIREMENTS:* High School diploma and/or equivalent in work experience* Excellent interpersonal skills, proficient in oral and written communications* Assembly experience preferred but not required* Basic reading skills. Must be able to follow directions* Customer service oriented* Computer navigation and utilization skills with excellent Microsoft office proficiency* Ability to perform work accurately and thoroughly* Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea* High attention to detail, time management, and self-motivation skillsBENEFITS:* Competitive Salary + bonus* 401(k)/ Retirement savings* Comprehensive Benefits (medical, dental, vision, life and disability coverage)* Career growth opportunities* Friendly work environment* Paid vacation/holidays

About the Company

Distribution Now

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