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Service Manager

Vail Resorts

Keystone, CO

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JOB DETAILS
SALARY
$58,461.98–$66,000 Per Year
SKILLS
Billing, Business Solutions, Catering Services, Communication Skills, Conference Management, Customer Experience, Customer Relations, Delphi, Detail Oriented, Develop and Maintain Customers, Diversity, Employee Assistance Plan, English Language, Enterprise Sales, Follow Through, Food and Beverage Industry, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Multitasking, Operational Communications, Organizational Skills, People Management, Pricing, Problem Solving Skills, Profit & Loss, Psychiatry and Mental Health, Sales, Service Delivery, Team Building, Team Lead/Manager, Time Management, Up-Selling, Willing to Travel, Work From Home
LOCATION
Keystone, CO
POSTED
5 days ago
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!


Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).


Job Summary:


The Catering and Conference Services Manager will plan and service groups and weddings within Keystone & Breckenridge Resorts.


Job Specifications:


+ Starting Wage: $58,461.98 - $66,000.00


+ Employment Type: Year Round


+ Shift Type: Full Time


+ Minimum Age: At least 18 years of age


+ Housing Availability: No


Job Responsibilities:


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Our mission is to create the “experience of a lifetime” not only for our external guests, but also for our internal stakeholders. Use empathy, listening skills and product knowledge to deliver an extraordinary customer experience within the Sales Enterprise.


Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.


This Conference Services Manager will report to the Senior Conference Services Manager. Working with Resort Leaders in all departments, this role serves as the visionary of the group services process, tools, resources and communications to enhance the group experience internally and externally. The Conference Services team, coordinates group experiences across all Vail Resorts owned and operated dining venues, activities, lift tickets, ski school and other lines of business within Keystone & Breckenridge Resorts.


Is this opportunity right for you?


We are looking for candidates who can:


+ Advanced planning for all Wedding, Social Events, Corporate Programs & Group Activities booked within Keystone & Breckenridge Resorts.

+ Maximize food and beverage revenue to the Resorts through strong product knowledge, selling skills and client upselling techniques.

+ Utilize an in-depth knowledge of all areas of the Resort as well as outside vendors used by the department as related to group functions including the capabilities, procedures, policies and pricing. Maintain professional working relationship with food and beverage managers, departments within the Resorts and outside vendors.​

+ Work with clients to ensure that the function is professionally planned and have contact with client once in-house to ensure any requests or problems are resolved.

+ Attends BEO, resume meetings and operational meetings. Communicates relevant information to the operational areas in an accurate and timely manner.

+ Monitor collection of pre-payment for all groups prior to their arrival.

+ Ensures billing accuracy and conducts bill reviews with the clients prior to processing final bill.

+ Keep client aware of time frames for Banquet Event Orders to be completed, signed and returned 45 days prior to arrival for distribution no later than two weeks out.

+ Develop and maintain professionalism with clients, in-house departments and vendors, maximizing profitability and guest service.

+ Take responsibility to ensure that group leaders are comfortable with the resort and knowledgeable about our product, personnel and responsibilities.

+ Catering and Conference Services Manager is required to work all major functions as assigned by the Director or Associate Director of Catering and Conference Services, understanding many events will occur in the evening after hours and on weekends.

+ Complies with all resort policies, procedures and standards of operation.

+ Contribute to the health and strength of a dynamic team culture.

+ Embrace and contribute to an Enterprise-wide culture of leadership.

+ Performs any additional tasks or projects as required.


Job Requirements:


What we are looking for:


+ College Degree preferred

+ 2 Years Conference Services preferred

+ Supervisory Experience: Preferred but not required

+ Proficiency with Microsoft Office Suite (Outlook, Work Excel, PowerPoint) and SharePoint

+ Experience within Delphi FDC and Social Tables (training will be provided to the right candidate.)

+ Proficient in spoken and written English

+ Flexibility to travel in the resort as needed (transportation is the employee's responsibility.)

+ Phone required for client-facing roles – phone plan is available (candidate must either opt into company plan or assume responsibility for a business phone solution.)

+ Excellent organization and communication skills.

+ Ability to consistently manage multiple priorities.

+ Clear and timely communication.

+ Proven success in a similar role and environment.

+ Build solid relationships and partner with people to create results.

+ Able to influence and work with a wide range of stakeholders.

+ Flexible schedule based on business needs: In-resort attendance is required

+ You value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions.

+ Pride and attention to detail.

+ Empathy towards your customers and colleagues.

+ Follow through with tasks.


Additional ways that Vail Resorts Invests in you:


+ Flexible Time Off

+ Mental Health Resources

+ Employee Assistance Program

+ Tuitions grant program - Epic Promise (US based employees)


The expected Total Compensation for this role is $58,461.98 - $66,000.00. Individual compensation decisions are based on a variety of factors.


Job Benefits


+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

+ MORE employee discounts on lodging, food, gear, and mountain shuttles

+ 401(k) Retirement Plan

+ Employee Assistance Program

+ Excellent training and professional development


Full Time roles are eligible for the above, plus:


+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

+ Free ski passes for dependents

+ Critical Illness and Accident plans


Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.


Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.


In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.


We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


_Requisition ID 514405_

_Reference Date: 04/17/2026_

_Job Code Function: Catering & Conference_

About the Company

V

Vail Resorts

Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Sports and Physical Recreation
WEBSITE
https://jobs.vailresortscareers.com/

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