Architectural Services, Auditing, Billing, CPR Certification, Commercial Real Estate, Computer Skills, Customer Retention/Renewal, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Disciplinary Action, Employee Assistance Plan, Equipment Maintenance/Repair, File Maintenance, File Management, First Aid, Forklift, Inventory Management, Marketing Plan, National Sales, OSHA, Order Supplies, Paycom, People Management, Performance Reviews, Procurement Management, Profit & Loss Statements, Project Estimates, Project/Program Management, Purchasing/Procurement, Residential Construction, Resolve Customer Issues, Retail, Safety Compliance, Safety Equipment, Sales, Scaffolding, Small Business, Staff Training, Team Player, Telephone Skills, Vision Plan, Warehousing
Want a career where you are empowered to make a difference? Want to grow and develop on the job? If so, Binswanger Glass is the place for you! Binswanger Glass has the track record of being an organization where careers are made. Many of our current employees have grown through the ranks and have great careers at Binswanger Glass.
The City Service Manager is primarily responsible for the following duties:
Sales
- Maintain branch key accounts, ensure that invoicing procedures unique to those accounts are followed.
- Ensure that customer complaints are handled properly, promptly.
- Monitor city service sales leads received through websites and National Accounts. Focus on City Service sales, retention of existing accounts and work to regain lost contractor/commercial accounts.
Safety
- Regulate employee's use of safety equipment.
- Conduct monthly safety meetings.
- Manage certifications for forklift operators, man lift operators, First Aid & CPR, OSHA.
- Conduct monthly safety audit of branch, identify and correct if non-compliant.
- Manage and maintain files for forklifts, man lifts, scaffolding, PFAS.
- Manage and maintain files and equipment for personal fall arrest systems. Maintain inventory, suitability, inspections, disposal of equipment as required.
- Conduct and comply with safety training as required of new employees.
Inventory
- Monitor, purchase, and maintain proper stock for retail and city service use (cases/stock sheets of glass, sealants, CRL supplies).
- Monitor, identify and correct inventory discrepancies between actual and LX.
Supplies
- Order stocked supplies for retail/city service and warehouse.
- Maintain list for employees to order supplies.
General
- Customer service including answer phones, wait on showroom customers, and redirect customers as required.
- Supervise glazing department.
- Handle purchasing.
- Monitor emails and respond accordingly. Print and forward emails as required.
- Help others write work orders as help is needed; designate each day's jobs and emergency work called in by sales force.
- Create, maintain, and manage all files associated with new hires, vehicles, and workman's comp.
- Payroll (review and approve timecards in Paycom).
- Ensure that time is recorded on City Service work orders.
- Personnel Management including performance reviews, disciplinary action, etc.
- Understand P&L statements, purchasing, and profit management.
- Proficient in LX quotes, work orders, and invoicing including Retail City Service.
- Proficient in small to medium contract job estimating and project management.
Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.
Qualifications
- Glass industry experience required including auto glass installation, commercial take-off, estimating and directing glazing work for storefronts, internal office partitions, and residential glazing work
- Knowledge of managing inventory, developing marketing plans, and selling
- Have an understanding of the financial requirements for operating a small business
- Experience in scheduling and managing glaziers
- Proficient in basic computer skills
Best in Glass Benefits
Binswanger Glass offers a comprehensive benefits package for all full-time employees:
- Industry-leading Compensation
- Medical, Dental, and Vision Insurance Plans
- 401K with employer match
- 100% Company-paid Short-Term Disability and Life Insurance
- Supplemental Life Insurance and additional Voluntary Benefits
- Personal Health Advocate
- Employee Assistance Program
- Tuition Reimbursement
- Generous Paid Time Off (PTO) including 9 annual holidays
EEO/AA Employer/F/M/disabled/veterans
B
Binswanger Enterprises, LLC
Binswanger Glass was founded in 1872 when Samuel Binswanger opened a small glass store in Richmond, Virginia. The new business thrived in the reconstruction era that followed the Civil War.
Soon Samuel’s four sons joined him in business and the company began serving clients throughout the South.
The early 1900s were a time of growth. By 1903, the Richmond office could no longer handle all the business and a branch was opened in Memphis. In 1923, a second branch was opened in Houston.
The 1930s were a time of hardship. The financial crash of 1929 hit the nation hard. Everywhere men were selling apples on street corners, and “brother, can you spare a dime?” was the song of the day. Fortunately, Binswanger Glass was financially strong with the resources to withstand an economic disaster. The company was also committed to taking care of its employees and serving its customers. Although hundreds of thousands of dollars could have been saved by cutting wages, working shorter hours, and laying off employees, Binswanger chose to suffer years of losses rather than sacrifice its employees or lower its customer service standards.
Binswanger Mirror was founded in 1947. The company’s investment in people and customer service paid off. After the Depression, the company began to grow again, and in 1947, Binswanger Mirror was established to meet the increasing demands of a post-war customer base and take advantage of the building boom that followed World War II. In the 1940s, Binswanger Glass sold a full line of glass and mirror products as well as garage doors, mantels, kitchen cabinets, breakfast nooks, and exterior doors. Dealer cost for top quality folding attic stairs was $69! When Binswanger Glass celebrated its 75th anniversary in 1947, there were 13 branches in 15 southern and southwestern states.
By 1955, Binswanger had nearly 1,000 employees and 21 warehouses. By 1974, Binswanger responded to a growing need in the furniture industry by founding Glasscraft, the first company to produce heavy glass tabletops. Manufacturing operations were set up in Memphis, and soon glass tabletops were seen in prestigious homes and offices all over America. Their commitment to excellence is why Glasscraft was chosen to engrave the 57,000 names on the Vietnam War Memorial in Washington, D.C.
Today, Binswanger Glass, has 70 locations in 14 states. Binswanger Glass is one of the biggest installers of glass and glass-related products for residential and commercial use and is a major installer of Auto Replacement Glass in the country. Binswanger Glass is also a leader in glass retailing, providing framed mirrors, shower enclosures and replacement glass to the general public.
500 to 999 employees
http://www.binswangerglass.com/