Administrative Skills, Analysis Skills, Authorized Dealer, Billing, Career Development, Coaching, Communication Skills, Computer Skills, Corporate Policies, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Driver's License, HVAC, Industry Standards, Inventory Reports, Leadership, Maintain Compliance, Maintenance - Electrical, Maintenance - HVAC, Maintenance - Plumbing, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Retirement Plan, Schedule Development, Team Lead/Manager, Time Management, Training/Teaching, Writing Skills
Redmond's Complete Comfort | Lock Haven PA
Our Services are is Central PA | Lock Haven / State College / Williamsport and the surrounding area
Family-owned and operated, we provide complete HVAC, plumbing, and electrical services throughout Central Pennsylvania. As the first and only Bryant Factory Authorized Dealer in Clinton County, we take pride in helping customers make informed decisions by providing knowledgeable recommendations customized to their comfort needs. Our experienced and versatile team is dedicated to delivering high-quality service, including professional installations, maintenance, and customer support, while promoting a positive workplace that encourages career development and growth.
Service Manager| $55,000 - $80,000 Salary
Depending on experience + Performance Bonus Structure
Work Schedule:Monday through Friday | 40+ hours weekly | overtime as required
If you have strong leadership skills, a solid HVAC background, and a passion for developing high-performing teams, we'd love to hear from you.
What We Provide:
- In-house HVAC trainer & NATE Certification testing proctor
- Bryant Authorized Dealer
- Could-based dispatch software - We use Service Titan (no paper!)
- Consistent weekly pay schedule
- Join a company known for its integrity and commitment to positively impacting the community.
- We care about your well-being and support both your professional and personal needs, including your family.
- Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.
Benefits:
- Health Insurance: Company covers 75% of the employee premium, 25% for dependents
- Retirement Plan: IRA with 3% company match
- Company-issued phone, tablet, and uniform
- 3 PTO / sick days
- 6 paid holidays +2 paid floating holidays (Easter & your birthday)!
- 80 hours paid vacation
What You Will Be Doing:
- Oversee the day-to-day operations of the service department, ensuring efficient workflow, and exceptional customer service
- Managing team of technicians & maintaining service schedules
- Overseeing training and development ensuring compliance with industry standards and company policy
- Insure timely completion of HVAC service requests
- Maintaining customer relations
- Daily billing and warranty claims
- Ordering parts & finalize technicians estimates
- Ensure all vehicles are stocked
- Performance reviews of Technicians
What We Are Looking For:
- Over 3 years of experience in management within a service-based environment, or a comparable mix of education and professional background
Minimum of 3 years of hands-on knowledge in the HVAC field
Proficient in computer applications, including Microsoft Office programs such as Word, Excel, and Outlook
Familiarity with ServiceTitan software is beneficial
Demonstrated leadership capabilities with experience guiding, coaching, and supporting technician teams
Strong verbal and written communication skills to build positive customer relationships and encourage team cooperation
Capable of handling multiple responsibilities efficiently while meeting deadlines and maintaining priorities
Excellent analytical thinking with sound judgment and effective problem-resolution skills
Highly organized with strong administrative abilities in scheduling, reporting, and inventory coordination - Valid driver's license and insurable driving record
- High school diploma or equivalent
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Redmond's Complete Comfort