Looking for More Than a Typical Service Manager Role?
Our company is seeking a driven and highly capable Service Manager to lead operations in the Miami market. This is not a standard desk-management position — we're looking for someone who can wear multiple hats, lead from the front, solve problems quickly, and thrive in the fast-paced marine industry.
The ideal candidate is operationally strong, customer-focused, mechanically minded, highly organized, and comfortable balancing field operations, customer relationships, scheduling, team leadership, revenue growth, and business development responsibilities.
What You'll Do
Oversee day-to-day marine service operations in the Miami area
Coordinate technicians, subcontractors, scheduling, and customer projects
Manage customer communication, service expectations, and follow-up
Build strong relationships with yacht owners, captains, marinas, and vendors
Drive revenue growth through customer retention, upselling services, and developing new business opportunities
Assist in estimating, troubleshooting, logistics, and operational problem-solving
Support recruiting, training, and management of service personnel
Ensure projects are completed safely, efficiently, and to Hartman standards
Identify opportunities to improve operations and grow customer relationships
Step in wherever needed to support the success of the division
What We're Looking For
Strong marine industry experience required
Previous service management, operations, or leadership experience preferred
Ability to multitask and manage multiple priorities under pressure
Strong leadership, communication, and organizational skills
Customer-service mindset with strong follow-through
Mechanically inclined with practical problem-solving ability
Self-starter who works well independently and with a team
Comfortable handling both field and administrative responsibilities
Willingness to travel locally throughout the Miami area
Strong sense of urgency and professionalism
Numbers & Facts
Location
Miami, FL
Skills
Administrative Skillsunmatched
Business Developmentunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Follow Throughunmatched
Identify Issuesunmatched
Leadershipunmatched
Logisticsunmatched
Multitaskingunmatched
Operational Improvementunmatched
Operations Managementunmatched
Organizational Skillsunmatched
People Managementunmatched
Problem Solving Skillsunmatched
Project Scheduleunmatched
Revenue Growthunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Up-Sellingunmatched
Willing to Travelunmatched
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