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Service Manager

Ford Motor Company

Murfreesboro, TN

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JOB DETAILS
SKILLS
Automotive Management, Automotive Repair and Maintenance, Capacity Management, Customer Escalations, Dental Insurance, Driver's License, Financial Services, Leadership, Maintain Compliance, OEM (Original Equipment Manufacturer), Operations, Parts Sales, Performance Metrics, Process Improvement, Profit & Loss, Regulatory Compliance, Resolve Customer Issues, Schedule Development, Team Lead/Manager, Vision Plan
LOCATION
Murfreesboro, TN
POSTED
Today
We are seeking an experienced and driven Automotive Service Manager to lead a high-volume service department. This role requires a hands-on leader with strong operational discipline, the ability to manage large teams, and a track record of driving efficiency, profitability, and customer satisfactionin a fast-paced environment.

Key Responsibilities
  • Oversee daily operations of a high-volume service department, managing service advisors and support staff.
  • Maintain and improve CSI scores while handling a high daily RO count.
    Monitor KPIs including ELR, hours per RO, effective labor rate, comeback ratio, and gross profit.
  • Recruit, train, coach, and retain top-performing service advisors and technicians.
  • Ensure compliance with OEM standards, warranty processes, and dealership policies.
  • Handle escalated customer issues promptly and professionally.
  • Collaborate with Parts, Sales, and BDC departments to maximize throughput and communication.
  • Implement processes that improve speed, accuracy, and overall consistent volume.
  • Manage scheduling, capacity planning, and workflow to support consistent volume.

Qualifications
  • Automotive service management experience in a high-volume dealership.
  • Demonstrated success managing large teams and heavy RO traffic.
  • Strong understanding of the service KPIs and financial performance.
  • Experience with dealership DMS systems and OEM programs.
  • Exceptional leadership experience (domestic or import)
  • Experience managing 50+ ROs per day or large technician teams.
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

Compensation & Benefits:
  • Medical, Dental & Vision Insurance
  • 401k
  • Life Insurance
  • Paid Vacation
  • Paid Holidays
  • Employee Discounts on products & services

About the Company

F

Ford Motor Company

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