Service Manager — Riverton Acura
Location: Murray, Utah Department: Service Employment Type: Full-Time Compensation: Competitive, based on experience
About Us
Riverton Acura is growing, and we're looking for a Service Manager who leads from the front. This is a chance to build and run a service department the right way — with a strong team, high standards, and real accountability. If you're currently a Service Advisor or Assistant Service Manager ready to step into the top seat, we want to hear from you.
What You'll Do
- Lead, coach, and hold the service team accountable — advisors, technicians, and support staff
- Build a culture of hard work, teamwork, and customer-first service
- Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency
- Manage day-to-day workflow, scheduling, and dispatch to keep the shop running efficiently
- Recruit, train, and develop advisors and technicians; build a bench for future growth
- Handle customer escalations with professionalism and a solutions mindset
- Manage service operations through Dealertrack DMS
- Partner with Parts and Sales leadership to support overall fixed ops performance
- Ensure compliance with Acura/AHM service standards and warranty procedures
What We're Looking For
- Proven leadership ability — someone who can build, motivate, and hold a team accountable
- Strong work ethic and a hands-on, lead-by-example approach
- Experience as a Service Advisor or Assistant Service Manager; dealership service department background required
- Working knowledge of Dealertrack DMS preferred
- Solid understanding of service department KPIs and how to drive them
- Excellent communication and customer service skills
- Ability to thrive in a fast-paced, high-accountability environment
- Acura or import brand experience a plus, but not required
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Christmas savings match program
- Employee purchase/service/parts/vehicle savings
Riverton Acura is an equal opportunity employer.