Service Manager

Gallo Mechanical Services is seeking an experienced Service Manager to lead our expanding team of HVAC and plumbing technicians in the delivery of commercial service work. This is a field-based leadership position requiring regular on-site presence to oversee work quality, guide technician performance, and ensure adherence to company and customer standards. The Service Manager serves as a primary point of contact for customers, vendors, and suppliers, representing Gallo Mechanical Services with professionalism and ensuring clear, accurate communication throughout each engagement. This role plays a key part in sustaining customer satisfaction and supporting continued growth within the branch.

Responsibilities Include

• Lead, coach, and develop a team of technicians
• Set clear expectations and hold the team accountable for performance
• Partner with the Branch Manager on staffing, customer needs, and day-to-day operations
• Ensure technicians deliver work that meets customer and company standards
• Resolve issues proactively to keep customers satisfied
• Handle hiring, onboarding, training, and performance reviews for your team
• Keep the team current on the latest service techniques and safety practices
• Maintain compliance with company policies and safety standards

Requirements

• 5+ years of hands-on experience in plumbing/HVAC service, commercial construction, or a related trade
• Leadership experience preferred
• Willingness to work a flexible schedule, including some nights, weekends, and holidays
• Solid understanding of commercial HVAC and plumbing principles
• Strong communication and customer service skills
• Ability to juggle multiple priorities and lead a diverse team
• Comfortable using standard business software and dispatch/ERP tools
• Valid driver's license with an acceptable driving record
• High school diploma or equivalent required; college degree a plus

Benefits

At Gallo Mechanical Services, our foundation is built on the core values of family, service, and exceptional performance. With 80 years as a proud, locally-owned family business, we are dedicated to finding innovative ways to serve and support the community we call home. It all starts with our greatest asset – our people! We invest in your growth through dedicated training programs and back you up with a comprehensive benefits package designed to help you thrive in your career.

• Training, support, and career progression to help you grow in your career.
• Company-paid medical insurance
• Dental, vision, voluntary life, short term disability, accident, and critical illness insurance
• Team Incentive Program (TIP): Allows eligible employees to share in company financial success.
• 401(k) plan with a 5% company match
• Employee wellness resources, PTO benefits, and more!