Service Manager

Service Manager

Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for successfully delivering elevated, Everyday Luxury service to each of our clients to build loyal and enduring client relationships. As the Service Manager, you will lead the Service team by overseeing transaction management, client service management, and overall service counter operations and management to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Retail to continued growth and development with Aritzia.

THE ROLE As the Service Manager, you will lead the team to:

• Deliver extraordinary experiences and make meaningful, memorable moments at the service counter
• Accurately and efficiently manage transactions while preserving a world-class client experience
• Accurately and efficiently manage the end-to-end process of services, including auditing and organization in accordance with store set-up and systems
• Uphold invisible operations across all aspects of the physical or digital service counter, ensuring the right people are in the right positions at the right time, prioritizing the right tasks
• Maintain the optimal level of supplies to expedite transactions and operational tasks
• Conduct basic troubleshooting procedures for point-of-sale system technology, or escalate as required
• Support business objectives, enabling progressive career development and an incredible employee experience by managing the day-to-day performance of your team

Qualifications

The Service Manager has:

• Proven skills, education, and/or applicable certifications (previous experience operating a point-of-sale system is an asset)
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THE REWARDS You will receive industry-leading compensation and benefits while working at Aritzia:

• Competitive Pay Package
• Base wage range*: $36.00 - $44.00
• We're committed to performance-based pay increases.
• Product Discount — We offer a 40% discount on all our Everyday Luxury product (online and in store) plus seasonal product incentives.
• Set Your Schedule — We strive to align with your availability and preferred working hours (some restrictions apply).
• Career Progression — We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office.
• Aspirational Workspace — We consider every design detail to connect to the energy of the culture.
• Health & Safety — We take industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols and cleaning supplies

Location

Aritzia is hiring for a Service Manager Position in Midtown, New York City. Base pay starts at $36/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparency