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Service Manager

McKenna Boiler Works

Oceanside, CA

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JOB DETAILS
SALARY
$70,000–$130,000 Per Year
SKILLS
Adobe Acrobat, Call Volume, Coaching, Communication Skills, Contract Approval, Contract Review, Customer Support/Service, Federal Laws and Regulations, Home Automation, Leadership, Maintain Compliance, Maintenance Services, Manufacturing, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operations Management, Organizational Skills, People Management, Performance Reviews, Presentation/Verbal Skills, Process Management, Project/Program Management, Pumps, Rentals, Sales, State Laws and Regulations, Team Lead/Manager, Time Management, Training/Teaching, Vaccination, Variable Speed Drive (VSD), Writing Skills
LOCATION
Oceanside, CA
POSTED
5 days ago
About the JobMcKenna Boiler Works has an immediate opening for a Service Manager in Oceanside California. As a Service Manager you will lead a team of Service Coordinators, Service Technicians. The qualified candidate must have a strong desire to work in a fast-paced environment and must be able to work effectively with multiple parties simultaneously.Responsibilities* Lead a team of Service Coordinators / Dispatchers in the performance of their duties, including but not limited to technician labor scheduling, customer coordination, quoted service work order booking and materials ordering, and weekly payroll submission* Monitor Service Dispatch to ensure all internal and external requests are responded to in a timely manner; Coordinate and/or provide back-up support as required during high call volume periods* Manage the Preventive and Full Coverage Maintenance Contracts booking and renewal process, including coordination with the Sales Team, review of contracts, verification of costs with the applicable departments* Monitor existing McKenna processes to ensure team compliance, and develop, review with staff, and implement new processes and procedures to ensure efficient team operation* Provide oversight and follow up action for weekly timesheet approval, productive/non-productive hours review, open work orders, invoice dispute and resolution, material and labor transfers, preliminary notices, and purchase card program management* Provide training, counseling, and professional development to assigned direct reports, including performance reviews, individual employee and team meetings, and the hiring of new employees as neededMinimum Qualifications* Minimum 5 years' experience with direct reports / employees under supervision* Minimum 5 years' experience in leadership, management, and customer service* Extensive leadership, management, and customer service knowledge* Effective oral and written communication skills with specific experience* Effective listening, coaching, and mentoring skills with specific experience* Strong familiarity with and use of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook* COMPANY requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a complete COVID-19 vaccination. COMPANY is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.Preferred Qualifications* Advanced proficiency with Microsoft Excel* Knowledge of building mechanical equipment including boilers, burners, controls, air handlers, chilled and hot water loops, motors, pumps, and variable speed drives* Knowledge of lighting systems and building automation controlsPay: $70,000 - $130,000 a year, Relocation package available.McKenna Boiler Works, Inc. is a 100 year old rapidly growing forward thinking turnkey solution provider for customers with steam or hot water needs. We have a great team of individuals that bring a variety of backgrounds to our manufacturing, service, mechanical and rental businesses. We are looking for top tier talent to help lead this company in achieving it's goals.Apply Here"*" indicates required fieldsFirst Name*Last Name*Email*Phone*Position*Resumé*Accepted file types: pdf, doc, docx, jpg, Max. file size: 128 MB.Cover letter*Share with us why you want this jobEmailThis field is for validation purposes and should be left unchanged.

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McKenna Boiler Works

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