The Service Manager is the face of our shop and a key part of our repair team. This role blends customer service, service writing, and shop operations with hands-on mechanical work. You'll be the primary point of contact for customers while also assisting with basic diagnostics and repairs alongside our technicians. This is a great fit for someone who enjoys variety, wants ownership over the customer experience, and has solid foundational mechanic skills.
Key Responsibilities
Customer Service & Service Writing
Greet customers, answer phones, and manage the front counter
Write up repair orders, explain recommended services in plain language, and provide accurate estimates
Communicate with customers throughout the repair process (status updates, approvals for additional work, pickup)
Handle scheduling and manage the shop's daily workflow/appointments
Process payments, invoices, and basic paperwork
Resolve customer concerns professionally and follow up to ensure satisfaction
Order parts and coordinate with suppliers as needed
Hands-On Mechanical Work
Perform basic maintenance and repair tasks, including: