SERVICE MANAGER DUTIES
-Supervise and manage all Service Department operations and personnel at the Portland, OR branch, including coaching and counsel of a large service department and staff including all FSMs, project managers, shop personnel & office staff. -Supervise shop operations, including scheduling repairs and prepping both new & rental equipment for on-time deliveries. -Maintain proper staffing levels and equipment needs for road mechanics and parts personnel. -Review all internal and external matters involving branch operations & expenses, including service team review and potential growth. -Receive and respond to all customer requests or inquiries regarding the full product line. -Warranty submittals and rejection rates. -Review labor rates with competition on a regular basis. -Work with Sales Department to develop future business with current customers and potential customers in all Portland, OR territories. -Monitor Work-In-Process, as well as non-billable percentages, to ensure branch profitability. -Maintain comprehensive knowledge of forklifts and all related industrial equipment, and its operation. -Ability to meet deadlines. -Ability to read, understand, interpret, and convey technical information. -Strong customer service; written, verbal and in person. -This position reports to the Branch Manager and Service Director. Salary: $100,000- $140,000 DOE Full Benefits: 401(k), Medical, Dental, Vision, Flex Plan, Life Insurance, and Short Term Disability. EOE/Minorities/Females/Vet/Disabled |