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Service Manager

RDO Equipment

Portland, OR

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JOB DETAILS
SKILLS
Arboriculture, Business Growth, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Entrepreneurship, Forestry, Landscaping, Leadership, Microsoft Remote Data Objects (RDO), Order Management, Sales, Team Lead/Manager, Time Management
LOCATION
Portland, OR
POSTED
Today
Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build acareer you're proud of.What's in it For You:* $70,000-$90,000 / year* 24% bonus potential* A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.* A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.Why RDO?When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.RDO Equipment Co. in Portland belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Portland is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?What You Will Do:* Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.* Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.* Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.* Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.* Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.* Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.* For a complete list of duties and responsibilities, view the full job description here.What You Will Need:* Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.* Customer Service Skills: You're passionate about delivering top-notch customer experiences.* Tech-Savvy: You're confident using computers and quick to learn new systems.* Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.* Communication: You express yourself clearly, both in writing and in conversation* Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.* Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.Why You'll Love it Here:* Tight-knit team: Everyone, from parts and service to sales, works together to serve the customer and grow the business.* High-performing team: Creating unique solutions to problems is what we do at a high level in Portland.* Training and support: In Portland. you'll find supportive management who values your growth. Our leaders always help facilitate training opportunities within RDO and within our local vendor network.* Growth opportunities: Advance your career through promotion within the Portland store and beyond.

About the Company

R

RDO Equipment

Founded in 1968, RDO Equipment Co. is celebrating 50 years of partnerships, commitment, and vision in the equipment industry in 2018. The company sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from leading manufacturers including John Deere, Vermeer, and Topcon. With more than 75 locations across the United States, and partnerships in Australia, Mexico, Russia, and Ukraine, RDO Equipment Co. is a total solutions provider. Learn more at www.rdoequipment.com.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Agriculture/Forestry/Fishing
FOUNDED
1968
WEBSITE
http://www.rdoequipment.com

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