$100,000–$140,000 Per Year
Business Development, Coaching, Communication Skills, Computer Skills, Customer Support/Service, Equipment Rentals, Forklift, Microsoft Office, Operational Expenditure (OPEX), Operations Management, Presentation/Verbal Skills, Profit & Loss, Project Tracking, Project/Program Management, Retail Management, Sales, Time Management, Writing Skills
Title
Service Manager
About the Organization Serving the Pacific Northwest since 1971
North West Handling Systems, Inc. is a full line material handling equipment distributor with full branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best Material Handling service in the country, NWHS is a recognized leader in the industry. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Req Number MAN-26-00002 Category Management Location North West Handling Systems, Inc. Portland Branch Position Service Manager Description
SERVICE MANAGER DUTIES
- Supervise and manage all Service Department operations and personnel at the Portland, OR branch, including coaching and counsel of a large service department and staff including all FSMs, project managers, shop personnel & office staff.
- Supervise shop operations, including scheduling repairs and prepping both new & rental equipment for on-time deliveries.
- Maintain proper staffing levels and equipment needs for road mechanics and parts personnel.
- Review all internal and external matters involving branch operations & expenses, including service team review and potential growth.
- Receive and respond to all customer requests or inquiries regarding the full product line.
- Warranty submittals and rejection rates.
- Review labor rates with competition on a regular basis.
- Work with Sales Department to develop future business with current customers and potential customers in all Portland, OR territories.
- Monitor Work-In-Process, as well as non-billable percentages, to ensure branch profitability.
- Maintain comprehensive knowledge of forklifts and all related industrial equipment, and its operation.
- Ability to meet deadlines.
- Ability to read, understand, interpret, and convey technical information.
- Strong customer service; written, verbal and in person.
- This position reports to the Branch Manager and Service Director.
Salary: $100,000- $140,000 DOE
Full Benefits: 401(k), Medical, Dental, Vision, Flex Plan, Life Insurance, and Short Term Disability.
EOE/Minorities/Females/Vet/Disabled
Position Requirements
- Minimum qualifications: 7 years of service experience.
- Excellent verbal and written communication skills.
- Strong computer literacy including Microsoft Office applications.
- Able to work effectively with minimal supervision.
Full-Time/Part-Time Full-Time Open Date 5/14/2026
This position is currently accepting applications.
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North West Handling Systems Inc