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Service Manager

Sky Ford of Provo

Provo, UT

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JOB DETAILS
SKILLS
Accounting, Automotive Industry, Automotive Repair and Maintenance, Budgeting, Business Development, Communication Skills, Customer Satisfaction, Customer Support/Service, Driver's License, Financial Management, Financial Statements, Forecasting, Genetics, Leadership, Marketing Plan, Multitasking, Performance Analysis, Quality Management, Quality Metrics, Resolve Customer Issues, Service Delivery, State Laws and Regulations, Team Lead/Manager, Team Player, Time Management
LOCATION
Provo, UT
POSTED
1 day ago
Salt Lake Valley and Sky Auto Group is currently accepting applications for an Experienced Service Manager at our Provo Ford Location.

This leadership role involves coordinating all aspects of the service department to deliver exceptional automotive service experiences to our employees and guests. This position is essential to the success and growth of both our dealership and the organization.

We are seeking results-driven leaders who excel at fostering and maintaining strong, collaborative team environments.

Responsibilities:

The Service Leadership Role is responsible for managing the service team, ensuring excellent customer service, overseeing service operations, resolving guest complaints, and maintaining service quality standards.
  • Daily leadership of the service team through communication and involved accountability.
  • Collaborate with service director and owner on current and future department needs.
  • Payroll and time keeping obligations to ensure all employees are paid accurately and on time.
  • Maintain a service guest follow up system that supports repeat and referral business and contributes to positive experiences.
  • Hire and supervise all service department personnel, as well as monitor their ongoing performance.
  • Craft goals and objectives for the department, which include monthly and annual operating forecasts and budgets.
  • Marketing plans to increase car counts, and develop new business.
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
  • Oversee financial statements and schedules.
  • Manufacturer Warranty accounting and compliance.

Requirements:

The ideal candidate for this position should have previous experience in service management, exceptional communication skills, strong leadership qualities, and the ability to multitask effectively.
  • Team leadership experience with valid references will be required.
  • Experience in Service Management for Ford is preferred.
  • Service Advisor experience for General Motors, Chrysler Dodge Jeep Ram or Ford is preferred.
  • Automotive shop and/or dealership service experience is required for consideration.
  • Clean driving record & valid driver's license.
  • Driven personality, eager to improve and able to work within and support internal teams.

Benefits:

Some of the benefits of this position include competitive compensation, room for growth within the company, medical, dental, holiday, vacation, 401(k), and the opportunity to work with a dedicated team.

About the company:

Salt Lake Valley/Sky Auto Group is a reputable company in the automotive industry, known for its commitment to providing top-notch service to its customers. The company values teamwork, professionalism, and customer satisfaction above all else.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About the Company

S

Sky Ford of Provo

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