Service Manager

Job description

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Brand summary

Soup 'n Fresh is bringing a fresh new dining experience to Rancho Cucamonga, Chino Hills and hopefully more! We're looking for friendly and dedicated team members to help us create a welcoming and enjoyable atmosphere for our guests. We specialize in customizable meals, featuring a variety of fresh salads, comforting soups, and other delicious options.

Job description

The Service Manager at Soup ‘n Fresh is a hands-on operational leader responsible for driving daily FOH excellence. This role ensures high guest satisfaction, upholds service standards, and facilitates team accountability. The Service Manager will oversee pre-shift execution, service recovery, team timekeeping, compliance with safety procedures, and technology-driven tools including Jolt, SpotOn, 7Shifts, and MarginEdge. A strong grasp of floor presence, guest interaction, and operational flow is expected.

Key Responsibilities:

FOH Operations & Service Flow

• Lead floor management during meal periods ensuring guest satisfaction and efficient table turnover.
• Host daily pre-shift meetings to communicate goals, team assignments, and service priorities.
• Monitor and coach sidework execution and break coverage for all FOH roles.
• Serve as liaison between staff and management, addressing guest service issues promptly and effectively.
• Perform clock-in oversight and approve time punches and corrections.

Compliance, Quality & Safety

• Verify food temperature, quality, and presentation throughout buffet and food bar service.
• Use digital tools (Jolt, temperature probes) to perform scheduled safety and facility checks.
• Ensure chemical safety and machine operation standards are followed.
• Investigate and log any guest or facility issues using approved incident reporting protocols.

Administrative Tools & Accountability

• Maintain accuracy across SpotOn functions (comps, discounts, refunds, gift cards, reopen checks).
• Ensure timely and correct use of 7Shifts for break tracking, roster reviews, and time card logs.
• Oversee daily roster, approve margin entries, and log waste data into MarginEdge.
• Review Jolt checklist completion reports and flag any late or missed entries.

Inventory & Ordering

• Assist with end-of-day counts and order entries.
• Validate FOH ingredient levels, storage procedures, and FIFO compliance.
• Assist in labeling/prepping backup items for high-volume times.

Technology Use

• Troubleshoot common device and software issues (POS, iPads, printers).
• Ensure all FOH team members complete tasks in Jolt, 7Shifts, and other platforms as required.
• Follow up with staff for incomplete logs or facility checklist misses.

Preferred Qualifications:

• Minimum 2 years FOH supervisory experience in fast-paced or buffet-style dining preferred.
• Proficient with SpotOn, Jolt, and 7Shifts platforms (training provided if needed).
• California Food Handler Card required.
• Proven leadership and communication skills with ability to delegate and follow up.
• Bi-lingual English/Spanish a plus.

Physical Requirements:

• Ability to stand/walk for extended periods.
• Able to lift up to 25 lbs and perform light physical labor including moving equipment and cleaning.

Work Schedule & Expectations:

• Full-time hourly or salaried based on experience and availability.
• Must be available weekends and holidays, with flexible opening/closing availability.

Located in the heart of Rancho Cucamonga, Soup 'n Fresh offers a fresh take on the classic buffet experience. With a wide selection of crisp salads, hearty soups, and a warm bakery, our restaurant brings freshness to life in a clean, welcoming environment. Guests love the efficient service and the nostalgic, feel-good atmosphere. For a delicious blend of familiar favorites and new cravings, Soup 'n Fresh is a must-try.

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