The Service Manager oversees daily restaurant operations, focusing on delivering exceptional customer service and ensuring guest satisfaction. They build strong relationships with guests, handle complaints, and promote a positive dining experience.
Responsibilities include training and mentoring staff, managing inventory and costs, ensuring safety and sanitation compliance, and maintaining quality standards for food and service. The role involves managing vendor relationships, analyzing sales data to meet revenue targets, and supporting general management in financial and operational tasks.
Ideal candidates possess 3+ years of restaurant experience, supervisory skills, strong leadership, communication abilities, and relevant certifications. They should be energetic, flexible, and capable of working in a fast-paced environment, with physical demands including standing, walking, lifting, and reaching.