Service Manager

Job Type

Full-time

Description

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal andexternal customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift: Monday - Friday 7:00am - 3:30pm

Job Purpose:

The Service Manager oversees the Service Department, including marketing, growth, recruitment, retention, and customer service. They uphold company values through accountability, integrity, and commitment to positive experiences, lifelong learning, innovation, and effective resource management.

Essential Duties and Responsibilities:

Honor Commitments:

• Quality: Set and enforce standards, conduct audits, and foster improvement.
• Customer Satisfaction: Seek feedback, exceed expectations, address concerns, and anticipate needs.
• Follow-Through: Set goals, develop action plans, monitor progress, and hold everyone accountable.
• Leadership: Lead with integrity, communicate openly, empower team members, provide feedback, and treat everyone with respect.

• Respond to customer inquiries and resolve issues
• Provide post-repair follow-up and build customer relationships
• Manage escalations and collect customer feedback
• Develop knowledge base and improve processes
• Maintain product knowledge and communication skills
• Practice active listening, problem-solving, patience, and empathy
• Maintain a positive attitude and teamwork
• Be proficient in technology, multitasking, adaptability, and time management Foster Lifelong Learning:
• Engages with customers regularly to identify learning opportunities.
• Identifies relevant training programs for themselves and their team.
• Fosters a growth mindset within the team. Exhibit Pioneering Spirit:
• Embrace innovation
• Drive continuous improvement
• Market the Service Department to grow the business Demonstrate Good Stewardship:
• Recruit qualified technicians with HR.
• Delegate tasks and authority to department leaders.
• Manage resources (time, labor, equipment, materials) efficiently.
• Adhere to budget, monitor expenses, and maximize revenue.
• Prioritize customer satisfaction by delivering high-quality service.

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

• High school diploma or equivalent ?Associate degree preferred)
• Five or more years of related experience, including supervisory responsibilities
• Valid driver's license ?CDL required or ability to obtain)
• Previous experience as a Service Technician
• Supervisory or leadership experience in a service environment
• Conflict resolution skills
• Proven leadership skills
• Track record of people development
• Excellent customer service, communication, and multitasking skills
• Intermediate computer skills (Google apps, computer-generated business systems)

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online