Service Manager

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as: Full Benefits Package Including 401(k) Plan Orthodontic Coverage Paid Time Off Paid Holidays Paid Parental Leave Fertility Assistance Relocation Opportunities Paid Uniforms Boating Discounts Tuition Reimbursement Program Tool Repurchasing Program ABYC Training The Service Manager is responsible for managing service department and service teammates. The Service Manager will manage requirements of the service department to successfully achieve objectives and ensure service work is performed in a timely & efficient manner. The Service Manager reports to the General Manager. Essential Duties and Responsibilities Interpret the needs of SHM members and all vesselsDetermine all maintenance needs and schedule all service workProvide clear and precise instructions on work orders for techniciansManage all service department teammates and equipmentObserve and listen to vessels in operation to detect unsafe or malfunctioning equipment, leaks, or other flaws in hull and superstructurePerforms tests on vessels and equipment using gauges and other standard testing devicesOversee and monitor parts department to ensure timely ordering and maintain stock levelsEstimate cost of repairsProvide timely updates and takes initiative to exceed member satisfaction, even if it requires overcoming challengesCoordinate and manage activities of workers engaged in repairing, painting, and otherwise restoring vessels to seaworthy conditionHire, train, motivate, mentor, and evaluate teammates while also leading by exampleFollow and promote a safe working environmentAssist with repairing vessels as neededCoordinate with General Manager to ensure that the financial obligations of the service department are metSet and meet ongoing goals of service department & marinaAvailable to work overtime as neededOther duties as assigned by Manager Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training.Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area. Report all accidents, injuries, spills and near misses immediately. Technical and Physical Requirements High school diploma or equivalent required5 years relevant experience preferredProficient in Microsoft OfficeABYC and/or manufacturer certifications preferredAbility to ascend and descend a ladderMust carry own toolsAbility to work in confined spacesAbility to lift 50 poundsBasic boat handling skills a plusAny skills considered standard that a Service Manager should possess Minimum Soft Skills Qualifications Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholdersFollows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerProvides responsive service to our teammates and membersContinuously puts forth the extra effort to accomplish dutiesDevelop sound conclusions and makes decisions based on analysis of data and understanding of the businessWorks to build high performing teams while taking an interest in teammates professional developmentOrganize, plan and manage teammates and processes efficientlyUnfailing commitment to continuous learning and growthActs with integrity and is open to feedback from all teammatesWillingly coaches teammates through change and leads all situations with positivity The Company Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Additional disclosures available at https://shmarinas.com/hr-disclosures/. #techniciancareers